Lauven USReviews of lauven.co

Response from Lauven US· Mar 24, 2026

Hi Friederike, thank you for reaching out and we sincerely apologise for the frustration this situation has caused. We have located your order LS1484 and a member of our team will be contacting you directly at your registered email address within 24 hours with a full update on your shipment and a clear resolution. We also want to address the points you raised — we are actively working to improve our live chat functionality and we apologise that it was not available when you needed it. Your feedback is taken seriously. Please also feel free to reach us directly at [email protected] and we will prioritise your case immediately. — The Lauven Team

Response from Lauven US· Mar 14, 2026

Hi Alan, thank you for your feedback. We have searched our complete database and cannot find any order, email, or customer interaction linked to your name. We also want to note that Lauven does not sell jumpers — we are a women's clothing brand. This may suggest a possible confusion with another retailer. We have sent you a Request information via Trustpilot. Please provide your order number and registered email address so we can investigate immediately. If your order is genuinely with us, we will resolve this as an absolute priority. — The Lauven Team

Response from Lauven US· Mar 14, 2026

Hi Daisy, thank you for your feedback. We have thoroughly searched our records and cannot find any order or interaction associated with your name or profile. We have sent you a Request information via Trustpilot asking for your order number and contact details. Without these, we are unable to identify any purchase linked to our store. — The Lauven Team

Response from Lauven US· Mar 12, 2026

Hi Kathy, thank you for taking the time to share your experience in such detail, and we sincerely apologise for the frustration and disappointment this has caused — especially given the occasion this dress was intended for. We want to be fully transparent: this is not the standard of service we hold ourselves to at Lauven, and we are genuinely sorry that your case has not been resolved in a timely manner. We have escalated your case internally as an urgent priority. A member of our team will be reaching out to you directly within 24 hours to provide a clear resolution — including the return address and a full refund. Please also feel free to contact us directly at [email protected] referencing this Trustpilot review so we can identify your case immediately. — The Lauven Team

Response from Lauven US· Mar 12, 2026

Hi Katherine, thank you for taking the time to share your experience in such detail. We take this kind of feedback very seriously. We have searched our records and cannot find any order matching your name or the details described. We have also sent you a Request information via Trustpilot asking for your order number and registered email address so we can locate your case. If your order is genuinely with us, we want to resolve this — please respond to our request or contact us directly at [email protected] and we will investigate as an absolute priority. If you have already raised a dispute with your bank, please also share your order details with us so we can respond to that process with full information on our end. — The Lauven Team

Response from Lauven US· Mar 12, 2026

Hi Clare, we responded to your review on 10 March and sent you a Request information asking for your order number and contact details — you did not respond within the 3-day period. We have thoroughly searched our database and cannot find any order, email, or support interaction linked to your name. We remain available at [email protected] for any genuine customer needing assistance. Without verifiable order details, we are unfortunately unable to take further action on this case. — The Lauven Team

Response from Lauven US· Mar 12, 2026

Hi Wanda, we replied to your review and sent you a Request information on 10 March asking for your order number and contact details — you did not respond within the 3-day period. We have searched our complete database and cannot find any order, email, or support interaction linked to your name — including any order of 3 dresses. Without verifiable order details, we are unable to take further action on this case. We remain available at [email protected] for any genuine customer needing assistance. — The Lauven Team

Response from Lauven US· Mar 12, 2026

Hi Sheila, we sent you a Request information on 12 March asking for your order number and contact details — you did not respond within the 3-day period. We have searched our complete database and cannot find any order, email, or interaction associated with your name. We remain available at [email protected] for any genuine customer needing assistance. Without verifiable order details, we are unfortunately unable to take further action on this case. — The Lauven Team