Lauven USReviews of lauven.co

Do not purchase anything from this online store. The description of the item on the web was dishonest as it stated 'cotton polyester' but the actual tag stated '100% polyester'. I would not have purchased it if I knew. I tried to return it to get my money back but instead I got dozens of unclear emails - the fact was I would have had to pay for my own postage for the return which could have cost more than the item!

Absolutely terrible experience. DO NOT BUY FROM THIS COMPANY! I bought two dresses. The first was way shorter than the picture and the fabric was very cheap. Not suitable for the wedding I was planning on wearing it to. The other dress was entirely incorrect, not the dress I ordered. I initiated the “free” returns the day they were delivered, only to discover the “free returns” they advertised was for store credit. I have no intention from buying from this company again so want a refund and to get that they told me I have to send it back at my own cost (which Canada Post quoted $100 CAD as the cheapest option!!). This company misrepresented their return policy as well as the quality of their clothing. And they have no integrity to return my numerous attempts to connect with their customer service team.

Absolutely disappointed with this purchase. This is by far one of the worst online shopping experiences I've had. The quality of the dress was terrible from start to finish. The fabric felt extremely cheap, thin, and nothing like what was shown in the product photos. The stitching was poorly done, with loose threads and an overall unfinished appearance. Even the buttons were made of cheap plastic, making the dress look far less premium than advertised. To make matters worse, the order did not arrive on time despite the estimated delivery dates provided. After waiting so long, receiving such a low-quality product was incredibly frustrating. The return process is equally disappointing. Customers are expected to pay for international return shipping at their own expense, which makes returning an unsatisfactory item difficult and expensive. For the price I paid, I expected much better quality, materials, and customer service. Unfortunately, this dress looked and felt nothing like a product worth $85. I would not recommend this website to anyone looking for quality clothing. Poor fabric, poor stitching, cheap materials, delayed delivery, and a frustrating return process made this one of the worst online shopping experiences I've had.

Catastrophe. Les robes sont horribles. Rien à voir avec les photos. Et le pire, si tu veux renvoyer ton article, c'est de ta poche... 30€ Et le pire du pire c'est que le site te propose de te rembourser 25% de ton article si tu ne le renvoies pas... belle arnaque dans toute sa splendeur !!!!

According to customer service, based on the maximum shipping window provided, my dress should have arrived by May 26. I am writing this email on May 31 because the dress did not arrive until after my graduation, which took place on May 29. Because the dress arrived too late for the event it was purchased for, I was forced to urgently search for and purchase another dress that would arrive in time for my graduation. Unfortunately, the late delivery made the Lauven Elara Dress unusable for its intended purpose. Following its arrival, I immediately began the return process through the Lauven website. However, I was disappointed to find that I would be required to pay a return shipping fee in order to receive a full refund. Given that the dress arrived after the latest estimated delivery date provided, I do not believe I should be responsible for any return shipping costs. I am extremely disappointed with this experience and would appreciate a full refund to the original form of payment, including a waiver of any return shipping fees associated with this order. I have sent this email to the support team MULTIPLE TIMES with no word or response back. STAY AWAY FROM THIS STORE. THEY ARE ABSOLUTELY UNPROFESSIONAL. The dress arrived too late and once I tried to return it, they are trying to make me pay for the overseas return costs. How does that make sense?

I spent $90 and never received the dress that I ordered. I emailed the company a total of 6 times and most times I never heard back from them about getting my order or getting a refund. They did finally get back to me and refund me when I threatened to speak with a peronal contact who is a lawyer regarding this manner. Very unprofessional.

I ordered a dress in for prom 1 month ago in March thinking it would be delivered in 4 days. It never arrived so I emailed and was told it was lost in the post and another dress would be sent straight out. It hasn’t!!! I am now being told that they are REVIEWING a refund!!! Are they joking!!!! This is a terrible company and I wish I never used them!! I am now £65 out of pocket and havnt got a prom dress!!! DO NOT USE this is a scam to hold onto your money!!!

I placed an order on May 17 #LS3877 only because it said 4-7 business days delivery. Still havent had any update on my order and really frustrated as I needed it for a wedding and now Im left with no dress. will never buy from them and will spread the word.