LanguageLine SolutionsReviews of languageline.com

Terrible service. Been trying to reach someone for MONTHS and they never reply to emails. I try to contact on the phone and they hang up when you ask anything they dont want to do. Like I asks for a list of costs by language. Hang up. Try again-oh we cant find your account. I have been with them 8 years. I expect better.

I was very disappointed, that after the language skills assessment no one was back in touch with me. I sent an email to the OPI recruiter and still not received a reply.

It is a company which pockets £90 out of every £100 charged to their customer; the interpreter gets hardly £14.40 per hour; since the customer pays around £250 per hour, you can see that the interpreter acts as just a SLAVE to the business, no more, no less. Disgusting business model, helping the modern/contractual slavery to grow.No spine here, at all. Avoid!

This is a horrible company. They are scamming clients with ridiculous amount. Their training is a joke. Interpreters go for two weeks of training and after that they are on their own; interpreters need to figure out. This company love to harass its own employees. It’s ongoing problem and nothing has been fixed.

So wrong in every level,they hand pick from about 70 people in 3 weeks class " training" which are 90 percent videos,very little coaching and they want you to be " perfect" by their standards. And what's interesting is the pay is 15 dollars,isn't McDonald's paying that for cashier's? Also they hire you by 3 party,to quickly disregard you,saying you didn't pass the "test"that they consider to be a test, basically videos that you hear everyday and repeat over and over...so silly on every level,and so unprofessional on how they handle everything,or lack of handling, can't wait till A.I replaces everything, especially companies like this that want to take advantage of people,train to hire,and only hand pick what they consider " an interpreter" such lack of transparency and honesty,if you don't have prior experience of interpretation or a dictionary vocabulary,don't even waste your time, absolutely unrealistic on their part.I wasted 3 weeks of my time,if you pan to leave your current position for this,you should reconsider

My past customer keeps calling me asking me to somehow get Language Line to give me back to them as a translator as since my agency was outbid by this joke of a company, they have been getting horrible service or no service at all from them. (Like someone coming with no knowledge of the language or someone not showing up for an appointment at all) I knew they were known in the industry for not paying translators well and undercutting the industry standards, but I took pity on the guys and went and submitted my info to this company. I immediately started getting tons of assignments, except that they were all for other cities, not where I live. I tried to reach them several times to no avail. Not only this company essentially is insurance fraud as they get insurance money but don't deliver the service promised, but they are also EXTREMELY disorganized. It's a scam, in my opinion.

Very rude and poor attitude, highly disrespectful and unprofessional. Inaccurate feedback and poor service. Stay away

Should be zero. 7 pounds for a telephone booking, they say its 14 but I did 3 or 4 remote bookings and they finished before 1 hour so I got 7 pounds! Also problems appears with system that Capita used, the moment you accept booking you've got to wait... and wait ... to see if you have been assigned or not.. it happened to me many times when I accepted job and forgot about it because by the time they decide if they want to assign you , you already took other jobs from other agencies! Complete joke 😅🤣🤣🤣 they call when they can't find anyone for a booking for 16 pounds to travel 1 hour somewhere 10 miles away like Croydon or Tooting (I live in North London) so I say OK, I'm happy to accept with added 40 or 60 pounds (depending on location), so the answer is : ok we'll let you know... so I just assume if the answer isn't 'yes ' right away , and none calls me to confirm , no email with confirmation, that I am not assigned. but NO! I was assigned at one occasion with the booking on their system only, which I don't check over weekend, no email, no call to confirm... so I've noticed this booking sitting on their system few days after the assignment date🤣😅😅🤣🤣🤣 I would give zero as 1 star is wayyyy too much !!!!! Also it's a big headache with capita old system they use now to upload timesheet and confirm payment, you have to do this separately for each booking... takes too much time .. horrible!!!! Utter nightmare for someone who is a professional interpreter used to work with different standards commonly practiced by other Interpreting agencies!!