Poor
241 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Lanera is listed under Decoration & Interior.
Lanera (lanera.com) has 241 customer reviews on Rated Honest, with an average rating of 2.1 out of 5.
Showing 154 reviews with 1 star · Clear filters
Davena
Posted
I wish I had read these reviews before I purchased. It is way too thick and does not live up to any of the promises. I am very disappointed and am asking for a refund. Supposedly, it is guaranteed, so we shall see.
Maria B.
Posted
Firstly, I didn't realise it was coming from china until I received the shipping details (their offices are in NY). Items arrived (two foundations, intended mixing them). One was too dark, as expected, and the lighter one was only a quarter full, and had signs of being used! The consistency is so thick and didn't do what it claimed. I did a test patch on my jaw/chin, tried to remove with cleansing balm, then soap, face wash, cleanser to no avail, and finally it came off with washing up liquid and a little help from a scrub daddy 😩 Emailed them, no reply. Opened a case with PayPal, no reply. Escalated case with PayPal, no reply 🫣 Thinking of contacting the credit card company next week. My advice would be to stay well away!
Bev S.
Posted
Do NOT buy this product! Recieved from China in plain box and the pump doesn't work, so can't get product out of the bottle!! For the price you would expect much better! Who knows what is in this product. I'm waiting for a response from the company, but as yet nothing! I'm not holding my breath waiting for a refund!
ruthellen M.
Posted
Terrible company. I ordered on May 22 and still haven’t received. They claim tied up in customs. Comes from China. Had I know that I would not have ordered I read others are having or had same problem. I didn’t even want to do one star but had no choice I contacted the company but they were no help
terrie M.
Posted
Lanara is not made in the United States like they claim. My package came from China. That's why they take so long and don't accept returns.
Kimberley N.
Posted
Made my whole face break out! I DO not recommend, especially if you have sensitive skin. Who knows what they are putting in these products from CHINA! I had no idea it was made in China!
HELEN B.
Posted
If it was possible to give no stars at all for communication, then I would. Beware! The colours are NOT as represented in the chart. The PEACH is much lighter, and the NUDE is almost white. I actually liked the texture, and you only need a bit. I have contacted them twice now, by email. However they have not acknowledged or replied to my emails. Very poor customer service . Still not heard from them - would not use this firm again.
Lynn K.
Posted
I looked like a dead person. It was cakey and went into every wrinkle on my face. I want to return for a refund.
