Landmark Home WarrantyReviews of landmarkhw.com

They are waste of money. 7 days living in San Antonio without AC and every day sending one hour for customer service.Still we dont have AC and they dont know when will they fix it. They said it may take one day or one month. Waste of money as Home Warranty

Nightmare. Landmark Home Warranty will not even call me back or give me an answer as to why they are not fixing my roof leak. I pay extra for roof leak repair. Discovered a leak recently and finally had a reason to use it. Was told by the customer rep that my specific case was covered, per the contractor that came out. But cannot get them to schedule the repair. Meanwhile, my house is getting destroyed further with every rain (and they won't pay for the additional damage caused by their delay). They are completely unresponsive. When I call in, say they will call back (but don't). No response to sending emails to their support or messages through my online account. Have been on hold for over an hour today. That is not an exaggeration. 3 20-minute-plus phone calls on hold and then their system hangs up on me. Just contacted 3 on Your Side and if I don't get quick resolution, luckily I know a lawyer that spends all day going after BS like this.

Called out Landmark to check central air/furnace blower since unit was shaking and making noise. Service technician found motor bearing going bad but stated that landmark would not pay until unit stopped working. By the time the blower unit might stop working it might cause much greater damage. Called out a independent contractor to replace blower. Not much use in warranty.

The worst home warranty company ever!! Don’t trust this company! I had a leaking fridge. The contractor said that the fridge is very old, he couldn’t fix it and it needs to be replaced. He cleaned it and said that if I will have the same problem I need to call to the home warranty company and they should replace the fridge. In 2 months I called to the company with the same problem. They sent another contractor and he found another problem and this problem is not covered by home warranty!!! How do you like it!!! I asked why the conclusion of the second contractor is more important than the first one and I asked to sent another contractor. They refused to do it and answered in a rude form that my file is closed and if I have any issues about it I could do whatever I want. They couldn’t help me! They refused to replace the fridge, they even refused to find the parts for replacing. I had to pay for the second contractor appointment, but I think that he was a fake one. He didn’t do anything and spent in my house just 5 minutes but he had enough time to make a conclusion what is good for the company. Please, please, please Don’t waste time, money and nerves on this company!!!!!

If you are shopping for a home warranty, beware. Make sure you read the fine print. If your air conditioner or any appliance has any type of warranty, Landmark will not help you, even for the labor. Be aware that air conditioner warranty only cover parts and Landmark feels you are completely liable for the labor. If your air conditioner is old, the warranty will help pay for about half of the cost of the replacement but you will continue to pay the same monthly fee through landmark and not get any more services for your air conditioner. I have talked with the manufacturer, Landmark and the installation company. None of them are able to help. I did not choose the manufacturer or the installation company, those were chosen by Landmark. This unit is 1 and 1/2 years old and the evaporator coil has a leak. I was told it is a "lemon" which is why my unit has probably been freezing since installation. Out of all of Landmark's technicians who complete preseason tune-ups, it took a year-and-a-half to figure out the problem, enough time to void labor warranties through the installer. I have tried to resolve this issue in all ways I know possible as stated above. So buyer beware, Landmark has a lot of issues they will not cover. I have had same issues with dishwasher and refrigerator repair. They never could fix the dishwasher and I paid out of pocket 100% to replace. It took 3 months to fix my refrigerator so when it went out again 6 months later, I paid 100% out of pocket to replace it as well.

I couldn't be more disappointed with Landmark and its contractor, Husky Maintenance. We requested the furnace tune up that was covered by our warranty. Landmark sent Husky to do the tune up. After the service tech finished the "tune up" and left, our furnace stopped working. Husky sent out two other techs to fix it. They couldn't fix it and told us that the furnace now needed to be replaced. They also said they would have to tear out part of our kitchen to replace the furnace. So now we went from a working unit to a dead unit and the prospect of tearing out part of our kitchen. Since the furnace was working up until Husky did the "tune up" and died that same day, I have to believe that the Husky tech broke the unit. We called our own HVAC contractor out and he couldn't believe what Husky had done and what they were claiming needed to be done (ie, tearing our part of the kitchen) to replace the unit. When we told Landmark that we didn't want Husky replacing the unit, Landmark only offered one other contractor. The other contractor's online review were consistently one or two stars. Since we didn't want them either, Landmark offered to pay us $1000 and let us pay our own contractor. Needless to say, we're going to have to spend at least four times that amount to have a new furnace put in. Oh, and remember, it was Landmark's contractor that broke the furnace in the first place.

Landmark Warranty still has not refunded me back for work that was charged and not done! This is fraud and they seem to be getting away with it! I have pleaded with them to return $453 and they refuse to do the right thing, why...., because they know no one will force them to do the right thing! Shame of Landmark Warranty!