Lance GlassesReviews of lanceglasses.com

First it took a very long time to get these glasses. When I received them, I realized they are HUGE, and absolutely don’t fit my face at all. I contacted the company to see if I could exchange them for a smaller size frame - their response was that I couldn’t exchange them or return them since the lenses were made for my prescription. So, I wasted a lot of money on these. I opted for Photo gray, extra protective coatings and my lenses are progressive - and they are sitting in my drawer - I will never be able to use them and all I got from the company was basically too bad. Never again!

My order is lost within shipment process. I did not receive it until now! This issue been raised to you many time before.

This review is for your last campaign. I backed your campaign and was extremely excited about receiving my glasses. There were updates given which was nice, and finally the glasses were shipped. It took a very very long time for me to receive my glasses, often emailing to find out the eta/ tracking and would often not receive a response. The day actually came that they finally arrived and to my surprise the size/ diameter of the glasses were a lot larger than I expected. I used their website, uploading a pic to determine the style, size and fit and made my choice, but when I received the glasses again they were not what I thought I was purchasing. I immediately contacted Lance to see what my options were and they first said that the glasses I received was what I ordered, though I was given the wrong impression from the pic I uploaded. After going back and forth they finally decided to send me another replacement pair and once I received the new pair I would send them back the original pair. I waited over 6-7 months before I received shipping info, only after emailing 10-12 times. The tracking showed the final location but I received nothing, so I emailed them again and they said that the final postal service refused the package, and they would have to resend. In total it was 1.5 From beginning to end and still did not receive my glasses. This is very sad, since it looks like you make a great product, but obviously customer service is where your products lacks. Maybe one day someone on your team may come across my emails and feel that they want to make it right to one of your original backers. Thanks, Nic.

Very disappointing. I placed my order in December, still waiting for delivery. I received two updates from them in six months. Finally, at the beginning of April, I received the tracking number, Parcel is in transit for two months already. This is just ridiculous.

Glasses were shipped close to two months ago and due a month ago. I've had to continually chase them up for updates, although the crux of their updates seem to be "it's outside of our control", despite other companies delivering from China/Hong Kong in this timeframe with minimal interference.

What seemed like the best glasses I ever owned turned out to be just a mediocre product made to look good but not last. Just before I go into explanation as to why I'm giving a poor review I feel I need to stress out that I wear glasses since the age of nine and they are an essential part of me so that's maybe why my review will seem a bit "harsh". I'll start with the glasses themselves. So I finally got the glasses and boy do they look amazing. Premium quality look, very lightweight (both - I guess I should mention I ordered 2 premium glasses - haussmann ace and steel and steve smart metal), super thin lenses - all in all great value for money. Naturally I was excited by the smart metal feature so I tried bending them and after few bends (not consecutive but done within a few days distance) the frame broke and this is when the painful journey started. I tried raising a support ticket a few times and waited for like 2 months to get an answer. I did so only after I tried to post a negative review on the facebook page (which clearly wasn't allowed because they control what can people post). After few back and forth emails between me and Karim (the manager) that were weeks apart (more waiting) he explained that my case was not covered by the warranty and that they explicitly state in the warranty and the video how you're supposed to use the glasses and what is covered to which I disagree because when checking the site and buying the glasses I did not see any single reference to the warranty nor the video had any instructions on how to use the glasses hence my frustration. At the end I was offered an unknown amount of discount if I wanted to get a frame replacement and to this day I haven't received a response how much is the discount and how can I order it. The last email communication was on January 28th, 2020. On top of that I just noticed that the color of the frame in the other pair (haussmann ace and steel) started to peel off in some places after ~5 months of usage. I really tried to give them a chance and be patient but I guess these are my limits. To summarize, Lance glasses might look good but the quality is average and the customer support is the worst I've ever experienced. Too bad I can't upload pictures. Below you can find the warranty conditions I got via email in case anyone else struggled to find them on the site: " Warranty does not cover: • Extensive exercise may cause damage to product and also invoke facial injuries. • Acetate frames may soften at high temperatures. All lenses are expandable. Warranty does not cover damages from normal wear and tear, improper use, or use negligence. What’s Typically Covered: • Stripped screws • Broken nosepad posts • Broken or loose hinges • Dislodged jewels or logos • Oxidation or discoloration • Cracks not caused by rough handling • Peeling coatings What’s Not Covered: • Excessive exposure to heat or cold • Prolonged exposure to water • Rough handling • Improper cleaning • Exposure to excessive heat or cold • Prolonged exposure to water • Rough handling • Improper cleaning • Lenses or/and Prescription – Correction View Lenses We clearly explained that the video is here to show the capacity of the bridge to absorb accidental deformation. "

My original review below. An update. I did finally get my glasses and I loved them. So much so that I went on to order a second pair that I also loved and have now ordered a third pair. =============================== I have no idea whether the glasses are good or bad as I have never received mine. My original order was sent omitting my post code in May, unfortunately they consequently went to the wrong address. Lance received my order back in June, attempted redelivery still to the wrong address in October - there was no explanation as to why it took from June to October. The October delivery still with no postcode went to the same wrong address and Lance received my glasses back in November. I have now received an order cancelled but Lance have kept my money and are not returning any emails despite contacting both their logistics lead (Bianca) and their CEO (Karim). There is a dishonesty to this company in their dealings and no matter how good the glasses are I would suggest that you avoid.

Customer service is probably the worst of any company i've ever dealt with. The glasses themselves are nice, but I waited ages to get them with no actual, direct communication from the company. Once I got my order it was incomplete. Once I finally got the 2nd shipment to complete the order IT WAS STILL MISSING ITEMS. The sun clips I waited extra time for are a real hassle to get on and off the glasses, nice idea but horrible execution. DO NOT WASTE YOUR TIME WITH THESE PEOPLE. I still don't have everything I paid for.