Lammes Candies Since 1885Reviews of lammes.com

Response from Lammes Candies Since 1885· Dec 9, 2019

Hi Mr. Bledsoe, This our Customer Support team, we are not seeing any record of you contacting us about this order. We take product quality very seriously and want to ensure you were properly assisted by a Lammes Candies staff member. Every box of candy comes with a guarantee, so if there is an issue with your order we replace it without hesitation. Please give us a call directly at (512) 310-1885 or email [email protected]. Thank you!

Response from Lammes Candies Since 1885· Dec 7, 2019

Hi Ms. Lee, thank you for the opportunity to clarify. You did receive the Texas Chewie Pecan Praline sale prices. The $19.95 per box you are referring to was the in-store sale price. Our Mail Order sale prices include handling that helps cover costs associated with shipping. We regret that you felt you had not received the correct price. Additionally, we did receive your e-mail on 11/27 at 10:59 PM CST, which is past our operating hours. The next day was Thanksgiving, so we responded on 11/29 at 8:33 AM CST notifying you that the reason your order was not shipped on Nov. 26 was because the order also contained chocolates and was shipping to CA, which is a 4 business day ship point from Austin. With the Thanksgiving holiday, we knew it would not be delivered until Dec 2 and did not want to risk your gifts melting in transit, as it would sit in the UPS truck over the weekend. It's unfortunately still very warm in Texas and we take great care in ensuring our confections are delivered with integrity. We had not received an e-mail reply. Our deepest apologies for any miscommunication or misunderstanding. We absolutely see room for improvement and truly do try as best as we can to ship on the exact day specified; however, we unfortunately cannot guarantee it, as weather conditions are sometimes difficult to anticipate. We take great pride in our ability to serve you and would be happy to speak with you either by telephone at 512-310-1885 or by email at [email protected]. Thank you for your time Ms. Lee!

Response from Lammes Candies Since 1885· Jul 23, 2019

Hi Dan, Would you be willing to provide more information about what wasn't user friendly? We are always looking to improve our online experience and value your opinion! Our team can be reached at [email protected]. Thank you kindly for your feedback!

Response from Lammes Candies Since 1885· Jul 23, 2019

Hi Mr. Whitfield, We truly are sorry about the 1 week shipping delay you experienced, and genuinely understand your frustration. As someone who grew up with Lammes Candies, you probably know how important family and celebrations are to us! Our team is able to report that this rare occasion did lead to a change in the way we communicate shipping blackout dates to our customers. Typically we are able to process orders within 1 business day, but as our customer support agent had mentioned to you, May 1-3 we were closed for inventory and could not process your order. Since we do not ship over the weekend, it was sent on Monday, May 6 and delivered May 7. We did send a gift card to cover the cost of shipping. Thank you again for your patronage, we do hope you'll give us another chance. Kind regards, Your Lammes Support Team