LBTReviews of ladyblacktie.com

Response from LBT· May 8, 2024

Hi Wendy! Your return did not get back to us yet at the time you wrote this review. It took 4 business days since you shipped it to us to reach us. Your return credit was processed the same day it was delivered! We are very fast & process return credits within 1-2 business day of the day it reaches us. We are quite easy to get a hold of by email; however we did not receive any emails from you at all, we would have loved to check your return tracking number and could have provided you with the update. Kindest, LBT

Response from LBT· May 7, 2024

Hello Stacy, Thank you for sharing your experience. We're sorry to hear this, as our team works hard to design and stock incredible pieces for our customers. We appreciate your feedback as we continue to grow our company. Kindest, LBT

Response from LBT· Nov 27, 2023

Hello Wafa, We are so sorry to hear your experience has left you feeling this way. We only want our customers to love shopping with us, so it's so disappointing this has not been the case. I am seeing you have emailed our customer service team 5 times this past month, and we have replied to you every time. If anything is unclear, I would invite you to review the replies, or reach out again if you have any new question that needs clarification. Kindest, LBT

Response from LBT· Oct 4, 2023

Hello Laura, We apologize for any frustration that has stemmed from our policies and operations. The dresses you ordered had ‘ships out in 1 business day from order’ on them, these get sorted immediately through our warehouse for fast shipping which starts as early as 5 or 6am Monday after a big sales weekend. To achieve the fast shipping for every customer who placed an order, that means we cannot cancel or modify an order after it is placed especially during high volume/peak ordering seasons, sorry about that. We have not had an active phone line in many years. Our old line is an auto-message that instructs customers to email us for customer service. Calling it repeatedly means you would be hearing the same message over and over instructing you to email us. We see that customer service replied to your email inquiries and provided all relevant information. Thank you for understanding, please reach out if there is anything else we can assist with! Kindest, LBT

Response from LBT· Apr 18, 2023

Hi there, We are so saddened to hear this! :( We have sent a request through Trustpilot to learn your full name and order number so we can see what has gone on. Hopefully we can work on a resolution for you. Looking forward to your reply Kindest, Lady Black Tie Edit: This customer's shipping issue was resolved.

Response from LBT· Mar 2, 2023

Hi Kristin, We’re really sorry to hear your experience has left you feeling this way. All our return information is outlined on our website in a clear, transparent, easy to understand way. At check out, the terms are hyperlinked directly by clicking the words ‘terms and conditions’ which takes you right to the return policy; we believe this is easy for customers to locate before making a purchase. The customer service you received by email inquiry has been excellent. Anytime you emailed, our staff replied within hours and detailed a thorough reply. The last email you sent just stated your opinion on our business and a bible verse, it did not ask us any further questions; therefore we did not find it called for a reply from us repeating the same information we sent in the prior two emails. If we can assist you with anything else, please email us at [email protected], our team tries to make shopping with us as fun and easy as possible. Kindest, Lady Black Tie

Response from LBT· Sep 23, 2021

Hello Jenni, We’re really sorry to hear your experience has left you feeling this way. We’d love to look into your experience and see what’s gone on, and hopefully work on some resolutions for you - however we can’t find any customers in our system named ‘Jenni Roma’, nor anyone with this last name in our order history. Please reach out at [email protected], we’ll have your inquiry escalated and can hopefully turn your experience with us around. Kindest, Lady Black Tie Edit: Thank you for updating to your real name and providing your order number. I see our customer service addressed your concerns when you sent us an email.

Response from LBT· Sep 10, 2021

Hi Arica, We’re sorry to hear that you feel this way. It’s disappointing to hear as we work really hard to design and stock incredible pieces for our customers. We do issue store credit for all returns and we provide a transparent return policy which is directly hyperlinked at checkout in the T&C’s. The store credit never expires and we constantly launch new styles each season! If you need anything else or have questions about sizing or fit of any of our dresses, reach out to us at [email protected]; our team works hard to ensure shopping with us is as fun and easy as possible. Kindest, Lady Black Tie