Kuri NükaReviews of kurinuka.com

Response from Kuri Nüka· Aug 1, 2026

Thank you for sharing your feedback, and we’re sorry for the frustration you experienced regarding your delivery. After reviewing your case, we believe this matter was already resolved some time ago. Our Customer Service Manager processed a full refund for your order to ensure the issue was properly addressed. We sincerely apologise if your experience did not meet the level of service we aim to provide. We appreciate your patience and understanding while we worked to resolve this matter. love, Maya

Response from Kuri Nüka· Aug 1, 2026

Thank you for sharing your feedback, and we’re truly sorry for the frustration and disappointment you experienced. After reviewing your order, we found that the original shipment was returned to the sender because, according to the update from our logistics partner, it was not collected from Royal Mail within the required timeframe. However, we completely understand your concerns and want to make sure you feel heard and supported. Our Customer Service Manager personally arranged a free reshipment of your order so you would not be left without your products. Your new order number is #84135KN. We sincerely apologise for the inconvenience caused by the delivery issue and appreciate your patience while we worked to resolve this for you. love, Maya

Response from Kuri Nüka· Aug 1, 2026

Bedankt voor het delen van je ervaring. Het spijt ons oprecht dat je teleurgesteld bent en dat je het gevoel hebt gekregen dat je niet geholpen werd. We willen dit graag voor je onderzoeken. We hebben meerdere keren geprobeerd contact met je op te nemen om de benodigde gegevens te ontvangen en te kunnen controleren wat er precies met je bestelling is gebeurd. Helaas hebben we tot op heden geen reactie van je ontvangen. We helpen je nog steeds graag verder. Stuur ons alsjeblieft een e-mail naar [email protected] met je bestelnummer als onderwerp, zodat ons team je bestelling direct kan terugvinden en we samen naar een passende oplossing kunnen zoeken. We kijken ernaar uit om van je te horen en dit voor je op te lossen. love, Maya

Response from Kuri Nüka· Aug 1, 2026

Thank you for sharing your concerns, and we’re sorry for the frustration you’ve experienced while waiting for your order. After checking your order, we can confirm that a shipping confirmation email was sent on May 10 to Sonia Rose (c****[email protected]) with the shipment details and tracking information. Tracking updates have also been sent to the email address registered with your order. According to the latest tracking information, your local carrier has provided the following delivery instruction: “Hold for Instructions Requested. For Delivery Issues & Tracking Support, Contact GOFO at +1 949 688-6032 or [email protected], Orlando.” We recommend reaching out to the carrier directly using the contact details above so they can assist with the delivery instructions and help move your package forward. We understand how disappointing it is to experience delays, and we appreciate your patience while the carrier works to complete the delivery. love, Maya

Response from Kuri Nüka· Aug 1, 2026

Thank you for sharing your feedback. We understand your concerns and appreciate the opportunity to clarify. We want to assure you that our Batana Oil is authentic and is sourced, processed, and packed in Honduras through our partnerships with local farmers. The origin of our product has always been an important part of our commitment, and we take pride in supporting the communities involved in its production. Regarding shipping, we work with an Asian logistics partner to help fulfil international orders more efficiently and keep shipping costs manageable for customers worldwide. The involvement of a logistics partner for shipping purposes does not change the origin, sourcing, or production process of the product. We also understand that natural oils can have variations in scent, texture, and appearance depending on factors such as harvesting, processing, and storage conditions. Our Batana Oil is a natural product, and we encourage customers to follow the usage instructions and allow time to experience its benefits. We appreciate your feedback and take all customer concerns seriously. We remain committed to providing authentic products and improving our customer experience. love, Maya

Response from Kuri Nüka· Aug 1, 2026

Thank you for sharing your concerns, and we’re truly sorry for the frustration and disappointment you’ve experienced. We understand how upsetting it is to be waiting for your package, especially after making a purchase and expecting a smooth delivery experience. We have been trying to reach out to you multiple times to request the necessary details so we can properly check what happened with your order and assist you further. However, unfortunately, we have not received a response from your end. We’re still more than happy to look into this for you. Please reply to our email or send us an email with the subject of your Order number and with the requested details so we can investigate your order and work toward a resolution as quickly as possible. love, Maya

Response from Kuri Nüka· Aug 1, 2026

Thank you for sharing your concerns, and we’re truly sorry for the frustration and disappointment this delay has caused. After reviewing your case, we can confirm that we did respond to your email and even requested confirmation of your shipping address to ensure your order could be properly processed. Unfortunately, we did not receive a reply from your end. To help move this forward, we have already reached out to our logistics partner and requested that your order be shipped to the address currently on file. We sincerely apologise for the delay and understand how frustrating it is to be waiting without the updates you expected. We appreciate your patience, and we will continue following up with our logistics partner to help get your order moving. love, Maya

Response from Kuri Nüka· May 14, 2026

We have sent a confirmation email to the address entered at checkout (wilksj73@o*****k.com). Based on our system, your order is currently in transit and still within the expected delivery timeframe. If you haven’t received the confirmation or tracking details, please also check your spam or junk folder, as emails can sometimes be filtered there. love, Maya