Kohl'sReviews of kohls.com

I will never purchase anything online from them again. Paid $55 for an item I never received 7 weeks ago and they still haven't refunded my money. It's outrageous! They say 30 days and they don't ever do it. Their horrible customer service lies. One saying 7-10 days, another said they issued it already and they're both liars. Disputed it with credit card who's taking care of it for me. I will never purchase from them again. It used to be a good company, now it's down the toilet. So who really loses here?

They don't know what they are doing different answer at every call gave me wrong information over and over won't give me the information correctly I gave up I'm old disabled visually and hearing impaired and Multi morbidity just don't have time to devote to dealing with kohl's and cant call corporate office and they hide numbers etc from their customers and no I never received a notice about the breach no wonder they're in financial trouble plus they raise my available credit by thousands without determining that I could afford it

Absolutely horrible! Waiting 2 months for my gift card. Call customer service and you get no English speaking reps. Kohls has gone down hill. So they take your money from your gift card and don't credit it back. The say it takes 30 days for it to be back on your card. Well it's been 2 months and still no refund. Such an a-hole company.

My husband ordered me petite pajamas. After almost three weeks I finally got them. I opened the package. The top was not in the bag the pajama pants were not in there. The top smelled horrible it had been worn. We will never buy clothes on line from Khloe’s. It was very disappointing.

I pay my charge card bill by mail 2 weeks before it’s due . I get a call from someone I could not understand wanting my banking information ( did not get it ). I pay my bill by phone and a week later I get a letter from kohls with my check that the mail destroyed . Oh and did I tell ya I had to pay almost 40.00 in late fees on something that was out of my hands . I should have gotten my 40.00 back . You had my check I do not know for how long and then you send it to me after I pay my bill a week later .

When you start selling MyPillow again, then I will shop at Kohl’s again. Lot of business lost.

I have repeatedly attempted to pay my bill online, but despite several attempts, I was unable to access my account. I contacted customer card services, and while my account was reset, I still couldn’t set up the account successfully. I continually received messages indicating that the information entered did not match the information on file. Frustrated, I called card services again and spoke with a representative who informed me that my account had been closed. However, according to my credit report, my account is not closed, and I am still able to charge to my card. This inconsistency is highly concerning. Moreover, I work out of town and have previously sent my daughter to pay my bill in-store without any issues. On this occasion, customer service informed her that they couldn’t post my check without my ID, despite her having my statement with account information. Requesting ID in this context seems unnecessary when the account information is provided. As a store manager with experience at Kohl’s and other retail stores, I am deeply disappointed with the rude and unprofessional behavior of your customer service and employees. I am well aware of your policy and procedures, and this experience has been far from satisfactory.

The customer service is horrible..the associates don't know how to talk, how to handle the queries. They are rude and don't even inquire what's going on with customer. They are rude and unhelpful. Never had such experience with other retailers.