Kohl'sReviews of kohls.com

Ordered some shoes and clothes in a couple of separate orders a week or so apart. I was then emailed $30 Kohl’s cash that I could use. I ordered some more items using the K Cash as part of the payment. None of the shoes fit in the original order, and when I returned them they deducted $30 cash from my return. I objected and they said that if I returned items from the order which I used the K cash on I would be credited the $30. When I did return some of these items all I received was $30 Kohls cash which needs to be used in 30 days, not a cash credit to my account. So they basically have taken $30 from me, as I do not need or want to order anything else from this store. A total rip off. I paid cash and received useless Kohls cash credit good for one month. If I don’t use it they have taken, or rather stolen $30 me. A total scam.

Ordered a sweater for my daughter's birthday it came with a huge stain down the entire front of it. Its out of stock cant replace it and its a complete embarrassment. Customer service wouldn't let me speak with a supervisor they claim supervisors are busy.

My wife and I have been card holders for 40 years. Recently, they changed the way their card is paid, Now they make their customers go through Capital One. This is very inconvenient. They recently remodeled their stores checkout system. Now if you want to return or exchange an item, you have to wait in their extremely long lines. we've noticed their prices have skyrocketed and their selection is very poor. The thing that really irritates us is they will put out a coupon for say 30% of. You get to the checkout and find the six items you bought 'don't qualify' for their 30% off. Bait and switch, very sketchy company. We rarely go there and now won't be shopping there any longer.

I ordered a kitchen chopper from Kohls.com, which was not available in stores. The item was delivered in its original product packaging without any additional protective box. Upon arrival, the packaging was quite damaged and the plastic component that holds the food was broken into pieces. After waiting in line for 20 minutes at my local Kohl's store, a manager informed me that I could only receive a refund minus my Kohl's Cash, my Rewards, my 40% off coupon, and the $8.95 shipping fee. He advised me to reorder the product using a current coupon and then return the damaged item to the store for an even exchange, at which point I would receive a full refund. When the replacement item arrived, the box was in even worse condition than the first, but thankfully the item was not broken. I returned to the store and requested an even exchange, but was again only offered a refund minus the coupon and shipping fee. I understand loss of coupon % on returns because customers could make a profit that way. But not my Kohl's Cash and Rewards money that I had earned. And certainly not the shipping fee as it was not my fault the item arrived in unusable condition. I was told that the system does not allow refunds for shipping costs and was advised to contact Kohls.com for further assistance. I contacted customer service and spoke with a representative who was very difficult to understand. After several minutes, I was issued $10 in Kohl’s Cash as compensation for the shipping charge. However, as I rarely shop at Kohl’s, it’s unlikely I will use this credit. Given this experience, I do not plan to make future purchases through the Kohl’s website. I would prefer to pay more elsewhere for a smoother and more reliable shopping process.

Been a customer for years. Mailed my payment in full, plenty of time at least 7 days I don’t deliver mail they got it late charged me late fee. Explain waved but yet charging me$1.72 WTF CANCEL CARD and will never shop there again And hire English speaking customer service people idiots

I placed an online order. One of the items that was delivered to me still had the security tag on it. I contacted kohls and the message that they sent me instructed to go to the store and have it removed. It irritates me because if I wanted to take a trip to the store I would have but used the convenience of ordering online and now I have go to the store. The customer service rep that messaged me basically said what do expect me to do and said that our chat was ending. I won’t be shopping at kohls anymore.

Purchase over $200 of clothes. Got $40 in kohls cash. I returned $76 worth if clothes due go lack if quality, expecting that my refund would be $20 less bc it deducts the kohls cash i earned. It deducted $40. Kohls cash is not dwducted in porportion to amount returned bit all of it, even the amount you would have earned on the remaining items is deducted.

I ordered a gift card for niece for Mother's Day and found they don't have e-cards. I submitted my order to have it mailed to her. The web site did not recognize that I wanted the sender and the recipient to be different. Three days later, I received an e-mail that my order had been cancelled, with no explanation as to why.