Kohl'sReviews of kohls.com

Stayed up late to order early online Black Friday Christmas present for grandson. Order went through and I went to bed. Next morning I get email saying the order was cancelled and froze my account. When I finally reached Corporate help line after over 30 min wait, they said my order didn't meet the computer's buying profile for me. They said sorry but the item was out of stock. Sorry!!! That's it? Guess that's what I'll tell my grandson.

Do not order from here! Horrible shipping! When I placed my order they said that it would arrive the next week. When I get confirmation from FedEx it said the following week. I would have never went through with the order if I would have known that it would take two weeks to get it!

Horrible horrible horrible!!!! I’ve just been charged 6 times for the same amount of purchase and I’ve been on hold for 2 hours and 16 minutes!!!!! I kept trying to place my order and it kept knocking me off the sit but they charged me each time without a confirmation!!!! Now my bank is closed for the holiday and not open until Monday and they have 6 different holds for the same amount to deduct from my account!!!! I will never order from Kohl’s again!!!

I ordered shirts online. It arrived, no problem. Another package of shirts that I did not order showed up and my visa was charged. I called customer service twice, speaking, I suspect with people who are thousands of miles away. They were totally incompetent about giving me a refund, one even told me to keep the shirts--totally absurd, no company would do that. On the third call, I was told to bring the order to the nearest Kohl's for a refund--the nearest Kohl's is not near. I relented an encountered more problems at the customer service desk. If you have a problem with Kohl's you are in trouble. Shop elsewhere. I will never shop from Kohl's again.

I bought via online a closeout pair of shorts. at $12, and they charged me $9.00 shipping. I paid it because I loved this style, and the store did not have this, but they sent the wrong size! Could not exchange it. They would not refund the exorbitant shipping charge, nor could they exchange it. I could have sent it back by paying shipping charges both ways, which of course I declined (Who would spend $18.00 to get back $12.00?) Several customer non-service emails were exchanged. They knew the situation and still demurred a full refund or exchange. NEVER will I set foot near any Kohls as long as I live, and I hope anyone who reads this will not either. A really rip-off outfit!!

I recently moved from MA to TN. I wanted to purchase a duvet cover on Kohls.com that I liked. Even though I typed in my new shipping address, I received a text message today from the person renting my house in MA that the package was delivered there (My billing address is still my MA address at this point). I called UPS and they will pick up the package in two days, and I contacted the renter to ask that they leave the package on the front steps on the scheduled pickup day. So, this didn't seem like a huge deal--a pain to have to do all of this arranging, but I was told it would be sent back to the shipper and I would be refunded. Since I still wanted the duvet cover, I figured I would go online and triple check that I was putting in the correct shipping address (because at this point I thought maybe I had made the mistake the first time and not put in my new address) and reorder it. After doing just that, I resubmitted the request. Two hours later I went online to check my email, and I was horrified to see that this new order was ALSO going to be shipped to my MA address and not to my TN address. I selected "Manage Order" hoping to remedy the situation either by changing the address or by merely cancelling the order. I wasn't given either of those options. I promptly called Customer Service. I could go on and on about what occurred, but suffice it to say that the woman told me that it was impossible to do either of those things and that the only time anyone can either change the address or cancel the order is in the 30-minute time period right after placing the order. WHAT??!! In this computer age, a quick change for either of those options can't be done just two hours after placing the order??!! I got angrier and angrier in talking with her as she kept asking me the same useless questions over and over. I was yelling at her telling her that she had already asked me some of those questions and that I had already answered them and that the answer was the same. I wanted to speak to her supervisor, which also took some time as supposedly her supervisor was on another line. I told her I would wait. She would come back and tell me her supervisor was still busy. I told her I would wait as long as it took. Oh, the package isn't even scheduled to arrive between 7-10 days from now--sure seems like there should be enough time before fulfillment to make one of these simple changes. Eventually I was able to speak with her supervisor. She assured me that she would make a ticket and that the order would be cancelled and that I would be refunded that amount. I asked her to be sure I understood what she was saying, and she assured me that it would be cancelled and not shipped. HA! I wake up this morning to find an email from their customer service telling me that she understands that I have not receivede my package. You think??!! I just ordered it two hours prior to the ticket to cancel the order was made. The email goes on to refer to the first package, even though the purchase order number is for the second package. OMG!! The service is horrible. Do NOT purchase online from Kohl's unless you want to work with the worst company communication possible!!!

I had placed an order and could not cancel it! At all! I tried right after I placed the order and for a whole hour! I messaged them and called in. They would not do anything for me! Instead I had to go to the store and cancel the pick up items and then refuse the package for the other items when they came. And then wait for the reversal on my card. Ridiculous! I have never seen an online store where you cannot cancel the order, not even right after! I was a regular customer but now I will not shop there again after this very inconvenient experience.

I have had several issues with Kohl’s purchases (both in-store and online), and have never received any customer service assistance. The representatives always tell me that they are not authorized to assist me. They refer me to a phone number that is just an endless loop of voice mail with no human answering at any time. I know they have closed numerous locations and appear to be on shaky ground, so I would not take any chances buying gifts or items that you cannot return quickly, if needed. I have cut way back on shopping at Kohl’s in recent times, in large part due to all the gimmicks that are too much for this busy shopper. However, constant lack of customer service when there is an issue is another reason I will move on elsewhere. Since their quality has declined in recent times, it is just not worth the risk to me to shop at Kohl’s.