Klyr MenReviews of klyrmen.com

Response from Klyr Men· Aug 13, 2026

Hi! We’re really sorry about your experience. We completely understand how frustrating it must have been to ask for a simple shade swap and feel like you weren’t being heard. We do offer shade swaps, and while we have tips that can sometimes help with application, we shouldn’t have kept suggesting you try again after you’d already explained that you had. It’s also possible that one of the responses you received came from our automated support system, and we’re sorry that this added to the frustration. We’re taking this feedback seriously and will make sure we improve this experience. We’d really appreciate the opportunity to make this right. If you could respond to our information request here on Trustpilot or reach back out to us, we’d be happy to help with the shade swap and get this resolved for you. We’re here to make this right.🙏

Response from Klyr Men· Aug 11, 2026

Hi Angela, we're really sorry to hear that the Fair shade didn't give you the natural finish you were hoping for. We completely understand how frustrating that can be. We also want to reassure you that our reviews are not paid. Paying for reviews goes against Trustpilot's guidelines, and we genuinely value the honest feedback our customers share. Just to clarify the ordering process, you can purchase a single bottle from our website. The two bottles are part of our Buy One Get One offer, which is automatically applied when the product is added to your cart. You can simply remove the additional bottle before checkout if you'd prefer one. As for the shade, this is something we commonly hear from first-time customers, and it can often come down to how much product is being used or how it's applied rather than the shade itself. We recommend starting with an extremely small amount and applying it only where coverage is needed. Gently tap and blend it into the surrounding skin rather than using too much or spreading it over the entire face. We also recommend applying your day cream first and allowing it to fully absorb before applying the Concealing Cream. When the skin is dry or too much product is used, it can make the shade appear more noticeable or even look different from how it should. We'd really appreciate the opportunity to make this right and turn your experience into a more positive one. If you could share your order number with us, we'll try to reach out to you. We will also send you an information request through Trustpilot. You can also contact us anytime at [email protected], and our team will be happy to assist you. We'd genuinely appreciate if you can give us another chance to make this right for you.🙏

Response from Klyr Men· Aug 6, 2026

Hi Tony, we're really sorry to hear that the product didn't work out for you. That's certainly not the experience we want our customers to have. We'd love the opportunity to make this right, and a member of our team will be reaching out to you via email shortly so we can learn more about what happened and see how we can help. We hope you'll give us the chance to turn your experience around. If you have any questions or need further assistance, please don't hesitate to reach out—we're here to help.

Response from Klyr Men· Jul 3, 2026

Hi John, Guido here, founder of Klyr. You're right, and I'm sorry. Your emails were mistakenly routed to our spam folder, so our team never saw them. That's an explanation, not an excuse. Something in our system has been going wrong in tagging mails as spam and we have now addressed this issue. Again, sorry for the inconvenience! I've responded to your mails. 🙏 Kind regards, Guido

Response from Klyr Men· Jul 1, 2026

Hi Michael, Thank you for taking the time to share your experience, and we're truly sorry it reached this point. After looking into your case, it appears your follow-up emails were unfortunately flagged by our system as spam, which is why they never reached our support queue. We're not saying this was your fault, this can occasionally happen with email systems. However, we also recognize that we had already been in contact with you on a separate ticket, and we should have followed up more proactively. For that, we sincerely apologize. We never intended to ignore you, and we're genuinely sorry that it came across that way. We hope that you'd give us a chance to resolve this. We don't want this to end on a negative note. We'll be reaching out to you separately by email to apologize personally and do our best to resolve this with you. Thank you again for your honest feedback. Sincerely, Team Klyr

Response from Klyr Men· Jun 4, 2026

Thank you for taking the time to share your experience. We're very sorry to hear about the frustration you've been through. What you've described is not the experience we want any customer to have with Klyr. We understand how disappointing it must have been to receive a shade that wasn't a match, struggle to get the support you needed, and have the resolution take far longer than it should have. We would like the opportunity to make this right. We'll be reaching out to you directly to request some additional information so we can locate your order, review the full history of your case, and investigate what transpired. Your feedback is incredibly valuable and helps us identify areas where we need to improve. We sincerely hope you'll give us the chance to better understand what happened and make things right.

Response from Klyr Men· May 26, 2026

Hi Joe, thank you for taking the time to share your honest feedback. We’re really sorry to hear the product didn’t work the way you hoped and understand how disappointing that must feel. A few things we normally suggest that may help: -Use much less product than you think you need, this is the biggest one. Even a tiny amount goes a long way. -Apply your day cream first and let it fully absorb before putting on the concealing cream. -Blend well, focusing only on the areas that need it most rather than applying it all over. -Too much product is usually what causes the unnatural look on the skin. We’ll also be reaching out to you personally to see if there’s anything we can do to help improve your experience. Thank you again for your feedback—it truly helps us improve.

Response from Klyr Men· May 8, 2026

Hey Nathan, thanks for taking the time to share your experience, and I’m really sorry again about the delay. I checked your tracking, and it does look like the package has now been delivered. Unfortunately, there was a customs inspection delay along the way, which was outside of our control, but I completely understand how frustrating that must have been, waiting on your order without clear movement. We do hope you’ll give us a chance to turn this into a more positive experience for you. We’ll also be reaching out personally to see what we can do from our side. 👍 Thanks again for your patience, and feel free to reach out anytime if you have any questions or concerns with your order.