kittysupps Reviews | Read Customer Reviews of kittysupps.com

kittysupps Reviews | Read Customer Reviews of kittysupps.com

kittysupps reviews

Showing 389 reviews with 1 star · Clear filters

Lisa
Posted Sep 18, 2026
A bunch of thieves
A bunch of thieves. They sign you up for a subscription you don’t want, charge you for it and refuse to refund you because it’s against their “policy”. They also want you to send the product back on your dime so you’re out even more money.
Response from kittysupps· Sep 19, 2026
Hi Lisa, We’re sorry to hear about your experience. We understand how frustrating it is to receive a charge for a subscription you did not intend to have and then feel that the refund and return options provided did not resolve your concerns. Please email [email protected] using the same email address associated with your order so our team can locate your account, review the subscription and charge, as well as the refund and return information previously provided to you. We sincerely apologize for the frustration this situation has caused. Thank you, Mariel from KittySupps
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Lynne H.
Posted Sep 17, 2026
Once again,payment has been takenfor…
Once again,payment has been taken for an order that was cancelled two months ago. They now owe me £124. This is their standard e mail response and then all goes quiet. Appalling company and quite honestly breaking every consumer rule I have ever seen.
Response from kittysupps· Sep 19, 2026
Hi Lynne, We’re sorry to hear that you’ve been charged again for an order you believed was canceled two months ago. We understand how frustrating it is to now be waiting on a total of £124, especially after previously reaching out and not receiving the resolution you expected. Please email [email protected] using the same email address associated with your order so our team can locate your account, review the cancellation history, both charges, and your previous correspondence. We sincerely apologize for the continued frustration and lack of clear resolution. Thank you, Mariel from KittySupps
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Lynne M.
Posted Sep 17, 2026
Be cautious about ordering products from KittySupps
Be cautious about ordering products from KittySupps. Canceling a subscription is difficult as I canceled my subscription today 9/17, yet their website shows the cancelation date to be next week on 9/23 when my regular subscription would normally be shipped. Based on other complaints about problems with cancelations and added charges, I think the reason they show my order to be canceled next week is so they can ship out another order. *Also, the next order price would be double the amount I previously paid. The main thing I've learned is that it is never a good idea to order anything from any company that you cannot contact directly by telephone and actually speak with a person. (I also notified my cc company. They will dispute any additional charges from KittySupps should they continue to send products and charge my card.)
Response from kittysupps· Sep 19, 2026
Hi Lynne, We’re sorry to hear about your concerns with the cancellation process. We understand why seeing a future cancellation date after requesting cancellation on September 17 would be concerning, especially when you’re trying to make sure another order or charge isn’t processed. Please email [email protected] using the same email address associated with your order so our team can locate your account, review the September 17 cancellation request, the date shown on your account, and the status of any upcoming orders. We apologize for the confusion and frustration this situation has caused. Thank you, Mariel from KittySupps
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Timothy P.
Posted Sep 16, 2026
do not buy from this company they will…
do not buy from this company they will sign you up to a subscription without your knowledge. then when you contact their customer service they give you some bullshit story about giving you a refund then keep you on the subscription after they say you're not on one and keeps charging you for it. I do not recommend buying anything from this company. Because they will scam you out of your money and give you some bullshit reason why they can't provide a refund or a return order address or a phone number to contact them.
Response from kittysupps· Sep 16, 2026
Hi Timothy, We’re sorry to hear about your experience. We understand how concerning it is to continue receiving charges after you were told that you did not have an active subscription, especially while you’re still trying to resolve a previous refund request. We also understand your frustration with not receiving clear return information or a resolution after contacting customer service. Please email [email protected] using the same email address associated with your order so our team can locate your account, review the subscription status, previous charges, refund request, and correspondence, and determine what happened. We sincerely apologize for the frustration and loss of trust this experience has caused. Thank you, Mariel from KittySupps
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Berta B.
Posted Sep 16, 2026
Kittysupps Won't Send Refunds
I tried to stop Kittysupps from sending any more orders after trying one which didn't do anything for my cat. He still was out of energy and his poop was liquidity. I didn't open the second container that came in the same order. However not long after that, I received a second unsolicited order. Immediately, I sent the company an email at support@kittysupp explaining the situation. They told me to send them photos of the package, which I did. We kept going back and forth with emails because they wanted me to hold on until they finished verifying the pictures I sent. Then today, Sept. 15th, I received a 3rd order. So this company is just pulling my leg while they send me more unwanted product and keep taking my money. I see that Kittysupps has a formula for answering negative reviews about the same complaint, not returning refunds. All I have to do, according to this same woman who is answering the negative reviews, is send another email so they can investigate further. After I sent them the requested photos, they took about 3 weeks before sending me a third order which I did not want. I think that's enough time to "investigate" whether or not a package was sent by their company. In addition, I have a picture of Kitty shops REFUND POLICY which states, "We have a 30- day return policy, which means you have 30 days after receiving your item to request a return." Then at the middle of the policy it states, " To start a return, you can contact us at _________________." Which is exactly what I did and you know the rest of the story.
Response from kittysupps· Sep 16, 2026
Hi Berta, We’re sorry to hear about your experience. We understand how frustrating it is to continue receiving unwanted orders after you had already contacted our team, provided the requested photos, and were waiting for the situation to be reviewed. We’re also sorry to hear about your concerns regarding your cat after using the product. If your cat is experiencing ongoing digestive issues or unusual symptoms, we recommend discussing them with your veterinarian. Regarding the additional shipments, please email [email protected] using the same email address associated with your order so our team can locate your account, review your previous correspondence and the three shipments, and determine what happened. We sincerely apologize for the continued frustration and inconvenience this has caused. Thank you, Mariel from KittySupps
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Sarah R.
Posted Sep 15, 2026
Absolutely a scam
Absolutely a scam! I ordered 1 jar from them on May 3. Tracked the order which the tracker said was delivered on a federal holiday, Memorial Day, to a package locker by the Post Office that IS NOT USED by the Post Office or ANY delivery service! Emailed them and they said they’d send a new jar on June 4. Nothing for another month, so I asked for a refund, which they agreed to July 14. After six more emails with two different “customer service” agents spanning another two months and still no refund I submitted a chargeback with my bank…9 days outside of the timeline allowed by VISA so now they’ve just taken my money after promising they’d escalate to billing and email me within 24 hours as they don’t want “to provide an unsupported timeline” three times! (All in all there were 10 email exchanges with them for this one and only order.) This company will ROB you blind and make a fool out of you just because you want to help your pet live a healthy life. The WORST business model!! Thieves!
Response from kittysupps· Sep 16, 2026
Hi Sarah, We’re very sorry to hear about your experience. We understand how frustrating it is to never receive your original order or the replacement you were told would be sent, and then continue waiting for a refund after months of follow-ups. We also understand your frustration with repeatedly being told that the matter had been escalated without receiving the resolution or clear update you expected. Please email [email protected] using the same email address associated with your order so our team can locate your May order, review the delivery and replacement history, previous correspondence, and the current status of your refund request. We sincerely apologize for the lengthy process and frustration this experience has caused. Thank you, Mariel from KittySupps
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Patricia E. K.
Posted Sep 15, 2026
ZERO STARS ..
ZERO STARS ... complete scam and con-artists ... ordered one time and am now getting charged every month even though they admit I do not have a subscription and it was their error. I am still waiting for last month to be refunded and I just was notified there is another order being shipped and my credit card was already charged again!!! Do not purchase from them.
Response from kittysupps· Sep 16, 2026
Hi Patricia, We’re sorry to hear about your experience. We understand how concerning it is to continue receiving monthly charges after being told that you do not have an active subscription, especially while you’re still waiting for a previous refund to be resolved. We’re also sorry that another order has now been processed and charged. Please email [email protected] using the same email address associated with your order so our team can locate your account, review the previous refund request, the latest charge, and your order history to determine what happened. We sincerely apologize for the continued frustration and inconvenience this has caused. Thank you, Mariel from KittySupps
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DAWN F.
Posted Sep 14, 2026
Horrible
Horrible. Horrible product. Horrible customer service. Con artists. The product itself smells like it’s nothing more than white cake mix, or possibly vanilla pudding mix. I emailed the company to cancel my subscription (which I wasn’t aware of ever signing up for), and I received a response saying the order was already in transit so I could not cancel, but future mailings would not occur. A month later I receive an email that my subscription was processing for the next order! So I emailed them again to cancel. I was assured it was cancelled and would I like to cancel the one in progress if possible? YES, YES!! CANCEL IT! Again, I was assured the subscription was cancelled, but unfortunately this current order was already in transit so it could not be cancelled. I immediately contacted my bank and implemented a dispute. Horrible. Buyer beware!
Response from kittysupps· Sep 16, 2026
Hi Dawn, We’re sorry to hear about your experience. We understand how frustrating it is to repeatedly request cancellation, be told that your subscription was canceled, and then receive another notice that an order was being processed. We also understand your concerns about the product itself and the frustration that ultimately led you to dispute the charge with your bank. Please email [email protected] using the same email address associated with your order so our team can locate your account, review the previous cancellation requests, recent shipment, and subscription status, and determine what happened. We sincerely apologize for the frustration and loss of trust this experience has caused. Thank you, Mariel from KittySupps
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