Kineon LabsReviews of kineon.io

I hate my machine it’s to hard to get open then the clip comes apart 😡😡😡😡

The one module is slow to charge.

The lights have not helped my Knee or either hand. I need to send them back for a refund. Please let me know if I need a return auth # Thanks Jerry

Strap not fit for purpose .. the smallest strap keeps coming undone the Velcro does not stick

i bought this unit for my mother's arthritis. when the unit arrived, read the user manual. The user manual clearly indicated in that the unit is contraindicated for people with cancer. my mother is diagnosed with active cancer. i immediately reached out by email to Kineon indicating that i would like to return that product. i reiterated that my mother has active cancer, and that is the reason why i am returning the product. to my surprise, and dismay, the reply that i got was ... "Thank you for writing back. I understand that you wish to return to the unit due to a contraindication with cancer. I've actually raised this matter to our management as we've gotten new data showing that Red Light Therapy can actually be used for people with active cancer. While we totally understand your concerns, perhaps you'd be willing to try and see if the unit will work first before returning it. We have a 30-day trial period which you can take advantage of. “ i reiterated in my reply email to them that i wish to proceed with the return. it has now been a week since my last email to them, and i am still waiting for a reply firstly, i wonder what kind of educational or research background the management has that prompted them to say that I should go ahead trying out their product. Of course it can be used for people with active cancer. The question is, will it be beneficial? The bigger concern here now is the cancer, not the arthritis. 2ndly, regardless of what my reason may be for returning, their website indicates 30-day risk free guarantee trial. i have repeatedly sent them emails regarding my intention to return the item. However, i have not received any reply, save for the first one encouraging me to use it on my mother. It has now been a week since i sent them a follow up email, and I still have yet to receive a reply. I suppose this is their strategy of waiting out until the 30 day trial is over. this is very unscrupulous practice. update: Kineon eventually reached out by email, apologized for the delay, refundeded my purchase, without having to return item

They do not work, used them for several days, tried to stop them and the started flashing, not responding at all, one is still flashing and it has been a week. There is no customer support, no reasonable instructions, seems like a huge waste of money !!!

Ordered the Move+ and paid for express delivery. After not receiving any shipping/tracking updates or notifications of any kind during the paid for delivery period, I contacted support and requested a refund for the $60 shipping fee. They responded a day later confirming the refund and stated that they've "encountered an internal supply chain issue that caused delays in incoming and outgoing stocks". The same response as all of the other negative reviews based on shipping/delivery. If the product is out of stock or cannot be fulfilled during the stated delivery periods, then that should be reflected on the website when ordering, instead of having to contact support to get an update and refund. No delivery estimate was given to me by support in their response, so we'll see when/if I receive my order. But at this point, it makes me question the legitimacy of the positive reviews.

I ordered the MOVE+ 5 days ago and paid for expedited shipping ($22) because I'm hoping this device will help me avert surgery on my ankle ligaments/tendons. I have sent several emails asking WHEN the product is GOING to SHIP?? I have received responses from Customer Service acknowledging my email, but NEVER RESPONSING to the QUESTION of when my MOVE+ is going to ship????? This is ridiculous. If the company doesn't have a product to ship they should NOT say, " If you're from the USA, you will get your Move+ device in roughly 2-3 days (Paid Shipping) and in 8-15 days for Free Shipping. " I actually believed I would get my product in 2-3 days! This is FALSE ADVERTISING and should stop. I just want to know, WHEN ARE YOU GOING TO SHIP MY MOVE+??????