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390 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
KIKA USA– Trusted Pet Care, Backed by 40 Years of ExpertiseAt KIKA USA, we bring nearly 40 years of dog breeding and pet care expertise to every product we create. Founded by renowned breeder and pet care specialist Janita J. Plunge, our mission is to enhance pets’ health and happiness with science-backed nutrition and grooming solutions.Shop nowBlogOur storyLoyaltyOur signature brands include:🐾 Nature’s Protection Superior Care – Premium pet food designed to support health and reduce brown tear stains.🐾 Tauro Pro Line – Professional grooming products for a healthy coat and skin.🐾 Misoko – Innovative pet accessories, including washable diapers, pee pads, and toys.Every product is carefully developed, tested, and trusted by pet professionals. Experience the difference of superior pet care—because your pet deserves the best! 🐶🐱⭐ Shop with confidence & join our pet-loving community today!
Kika Usa (kika-usa.com) has 390 customer reviews on Rated Honest, with an average rating of 4.4 out of 5.
Showing 38 reviews with 1 star · Clear filters
Sherry W.
Posted
I never got the item! says attempt deliver but has tons deliver no issue.
Response from Kika Usa· Jun 1, 2026
After checking the information in our system, we can see that the products were successfully delivered to you. We apologize for the delay and for the inconvenience caused.
Duc T.
Posted
Product lost upon delivery. Reached out to company and no response. No one returned call or voicemail. Will not recommend.
Response from Kika Usa· May 26, 2026
We have already responded to your inquiry and provided delivery confirmation, including photos showing that the parcel was successfully delivered. If you are still unable to locate your package, please contact us again and we will gladly re-check everything with the courier service and assist you further.
joy R.
Posted
I have been trying to get in touch with Superior for weeks! I have left voicemails and numerous emails with NO ANSWER!!
Response from Kika Usa· Mar 3, 2026
We’re truly sorry for the frustration this has caused. We have sent the return label to your email multiple times over the past month. Please check your inbox and spam/junk folder, as it may have been filtered there. If you’re still unable to locate it, please reply with an alternate email address and we will resend it immediately. Warmly, Superiorcare.pet team
Natalia R.
Posted
First, I received a sample from the hair growing Line — it was nice, soft, and the coat wasn’t dry. I contacted customer service and asked for a recommendation for a poodle. They suggested the volume shampoo and conditioner, saying I would be happy with it. Unfortunately, it was horrible. The coat became extremely dry and started breaking due to a lack of moisture. I then switched to Chris Christensen, and it was good. Later, I decided to try Tauro again — same result: very dry coat. I hate it and regret buying the large bottles. Please be cautious.
Response from Kika Usa· Feb 17, 2026
We’re truly sorry to hear about your experience and understand how frustrating that must have been, especially after having a positive first impression with the Hair Growth line. Every coat type can respond differently, and moisture balance is especially important for poodles. Please feel free to contact our customer support team directly - we’ll be happy to replace the products with the ones you previously liked. We want you to feel confident and satisfied with what you’re using, and we’re here to help make that right. Warmly, Superiorcare.pet team
DEB P.
Posted
I have tried to contact someone for over a week with no response. I am very unhappy with the dryer I purchased.
Response from Kika Usa· Feb 13, 2026
We’re truly sorry to hear about your experience and for the frustration caused by the lack of response. We have reached out to you via email and sent return labels for the dryer. You’re absolutely welcome to return the product for a full refund with no issues. We sincerely apologize for the inconvenience and appreciate the opportunity to make this right for you. Warmly, Superiorcare.pet team
Paul T.
Posted
I don’t have a clue how you did. I just got the product. I’ve asked over and over again for this company to STOP EMAILING ME. IVE REVEIVED ABOUT 25 so far. This makes me never want to buy another thing from your company.
Response from Kika Usa· Jan 27, 2026
We’re very sorry for the frustration this has caused, and we truly understand how upsetting repeated emails can be. This is not the experience we want for anyone. You can unsubscribe at any time using the link at the bottom of any email, and we will also make sure your email preferences are reviewed on our end to stop further messages. We sincerely apologize for the inconvenience and appreciate you bringing this to our attention. Warmly, Superiorcare.pet team
Samantha I.
Posted
Sent a question in and never heard back from anyone.
Response from Kika Usa· Jan 5, 2026
Samantha, We’re sorry for the confusion and appreciate you bringing this to our attention. We did receive your email regarding a possible picking mistake and replied right away, asking for photos as part of our standard process so we could resolve the issue quickly. Unfortunately, we didn’t hear back after that. We’ve just sent another email - please check your inbox (and spam folder), and once we receive the photos, we’ll take care of this immediately. Warmly, Superiorcare.pet team
BENIGNE D.
Posted
Order was supposedly shipped on Dec 18th. After 10 days, I asked what happened. Was told I "should have it in a few days". It's Jan 4th and still no information on possible date of delivery.
Response from Kika Usa· Jan 5, 2026
Dear Client, We’re very sorry for the delay and the frustration this has caused. Unfortunately, situations like this can sometimes happen, and while we do our best, we can’t fully control the delivery process once a package is in transit. To make this right, we will resend your order via UPS so you can receive it faster this time. Our sincere apologies again, and thank you for your patience. Warmly, Superiorcare.pet team
