Kiehl'sReviews of kiehls.com

Quite honestly the worst customer care i have ever encountered. No knowledge on the products and systems and zero compassion for their customers. It took two months to place an order with my e-card. Will absolutely never be buying Kiehls ever again!

They offer 10% off your first order if you sign up for their newsletter. Except you send them your email and details and never hear from them again. It’s a bit of a con.

Love Kiehls products but what is with their online ordering? Pretty shocked with the lack of communication from a renowned company. Ordered $150+ worth of products, received a notification from PayPal saying that I’ve submitted the order and the payment will come out once Kiehls confirms and processes order. They never processed the order and I didn’t receive any products. Didn’t receive any email saying what had happened, I just had to call them a 10 days later to find out where my order was. The lady was just reassuring me that no money had come out as if it was a plus, hun, I wanted the damn products that I’d ordered. It’s frustrating and it seems it happens often. I’d stay clear of their website, it seems they have some massive issues with their warehouse and processing orders, someone or a few people need to be fired as this company’s losing their reputation.

I have been a loyal customer for years now. And each time I am sent a 'reward' it is loosely termed as it is a promotion so any other promotion to get samples you don't get, but the best part is they don't give you a 'rewards' number to put in the order and so each time I get a 'reward' it expires because their link to shop and use the 'reward' never works. It would honestly be better if they didn't have a 'reward/promotion' program because it is frustrating that every time I try to use these I never can and then loose out on an even better promotion because they never get back to me. Sadly really LOUSY customer service but the product is great.

Kiehl Australia provides the worst customer service ever. They said the order will be shipped in 2 days but finally I got it after 18 days after many emails and calls to customer service. The lady name Khloe should really think about quitting her job or seeking better trainning. One week after my order, I called and asked if she could cancel my order as it took too long. She said OK, she cancelled it so I went to buy new products at Kiehl store in Melbourne central. One week later, she emailled me she couldn’t cancel it and the product has been just shipped. I feel like they were forcing me to take that order. The worst thing is she NEVER EVER APOLOGIZE to me for all bad experiences that i have. If she just admit all troubles i got were caused by their unqualified staff, and say sorry for that I would not write this review and continute using their products. But now I will never buy and use any Kiehl’s products for sure.

HORRIBLE customer service. I have tried FIVE times to write a review on their website, and each time it's been rejected, claiming that it did not meet their "guidelines". God forbid I give an honest, detailed review that a product gave me bumps on my skin!!! Each review I tried to make sound nicer than the last, and in the most recent one, it hardly sounds like I'm criticizing the product at all. But here it is for all to see. KIEHL'S constantly discontinues products. I (along with numerous other ladies, whose reviews somehow made it up) was a long time customer, and was a big fan of the Clearly Corrective Purifying Cleanser. Kiehl's decided to suddenly discontinue it without warning, and "replace" it with an exfoliator. WHO WANTS TO EXFOLIATE EVERY NIGHT?! Well, I gave in and paid the big bucks to try it, and it is AWFUL. Not at all like the previous product. Like I mentioned, it gave me bumps, and my skin feels anything but clean afterward. It leaves a film. The product has received numerous poor reviews, begging for them to bring back the original. I guess they are afraid that the truth will get out, so they are blocking any more similar reviews, such as my own. I will stop shopping Kiehl's from now on. I'm sick of them discontinuing items that I love, and further disgusted that they refuse to post anything but a glowing review on their website.

My partner ordered me some products online two month ago. The money was taken from his account and the products have still not arrived. We have exchanged multiple emails and phone calls with Kiehls Australia and we will take legal action if this is required to get our money back. Terrible customer service! Every time they promise the products will arrive and nothing happens. Never will I purchase any Kiehls products again.

When it comes to their customer service, they are soooo bad at it. I have bought couple of things from Kiehl's. The most recent one, I have some allergic against it. My skin went red and irritated. I contacted them, got transfered to Loreal ( which is Kiehl's main company) customer service. After telling me to fill in a long survey for their improvement purposes. They totally ignored me, never solve my return require. I tried to email Kiehl's services again. No answers. I am now stuck with a product I can't use, don't dare to give to any friends or relatives to try on. Wasted neary £50. Be aware. They seem to think one person opinion couldn't do much to their company so why cares.