Kia Motors AmericaReviews of kia.com

I’ve bought Kia Niro plug in hybrid 2023 last months my windshield glass was cracked within 40 days I called kia support for help they said no warranty also called to many kia dealers but i never got help from them to figure out to problem result i spent almost $1400 to fix it.still i am not getting any answer. Not a good experience w Kia so far

I’ve bought 2 Kia’s in the last 12 months (1st time owner of Kia vehicles). 2022 Forte (back windows won’t go down, tire pressure warning light stays on, break lights don’t work all the time). 2023 Sorento (radio went out first month and still on back order 8 weeks later, dash vent starting to peel off dash, ac blows on high when it wants to). Not a good experience w Kia so far

I am beyond frustrated. Still waiting for a part for my Kia Optima for over 4 months after being told initially that there were some parts in country. Customer service is no help and they keep telling me that they will elevate my priority and that someone will call me back. Still no part and no call backs. At least they have supplied me with a rental. I loved my first Kia Optima. This is my second KIa Optima and with this current experience it will most likely be my last. If they truly elevate my part request and get my car back to me in timely matter. I would have a better view of the company.

I own a 2016 KIA Optima. I bought it BRAND NEW in 2016. I was great until it hit 38,000 miles. Still under warranty, The Dealer REPLACED the Engine. It's now 3 months old and doing good, but now the windows are going bad. It's NOT RELIABLE! DON'T BUY IT.

We had a drive train issue on our Kia telluride that is a year and a half old. The Kia warranty is 10 year 10 thousand miles supposedly. We were out of town when this happened and were told it would take 2-3 weeks to fix with no rental or car replacement. The dealership doesn’t get reimbursed by Kia and so they wouldn’t cover it. That is standing by your warranty. It’s honestly been a nightmare and such a hassle to deal with while we were on vacation. Getting a hold of someone took a whole day and then we were hung up on with no resolution. Getting a hold of a manger is next to impossible. So now we are stuck paying for a rental car and figuring a way to get our vehicle back. I will never buy another Kia again or recommend them to anyone.

I had over 3 recalls on my Kia Sorento. Kia never made good on their class action lawsuit. I had to have my car sit for over 6 months and still never was able to have it fixed by a Kia dealer. I was told that I would have to pay for it regardless and that they were scheduled a year and a half out on this repair. Now mind you, one of the recalls was that the vehicle would just burst into flames even if it was not running! Their advice is to park it away from your home and other buildings while you waited for repairs. Then I did have two of the repairs made at my local non dealer mechanic and Kia claims denied my claim. Gave no reason and when I called to speak to someone the lady was so rude and told me, "that is it that is all we can do your claim was denied." I finally had to sell the car to a dealer at a loss. A BIG LOSS! NEVER BUY A KIA THEY DO NOT CARE ABOUT THEIR CONSUMER EVEN IF IT MEANS BURSTING INTO FLAMES WHILE DRIVING! THEY JUST DON'T CARE! It has been some time now and I still have not had a courtesy call about my compaints.

Kia customer service is trash. Called at 3pm. Was on the phone waiting for someone to pick up until after the customer service lines closed at 6. Never spoke to anyone. Requested a call back. Crawling into bed at 9pm the phone rings and it's Kia customer service. The lady was no help what so ever about the engine warranty/settlement. Literally told me to contact the dealer that told me to contact them. What a run around crap show.

I bought a 2022 EV6 in June, it was brand new. The AC stopped working a few months later and the original dealer would not take care of it, so I had to go an hour away. They flushed the AC and sent me on my way, and it worked for another few months until both the AC and the heat stopped working in the dead of winter in NH. No heat, AC or defrost. Same as before, the dealer I bought it from would not look at it so I drove to a separate dealer this time. I work a lot, so getting there was hard but I took it in late April. This dealer told me I should never have been driving it, and it was unsafe to drive since I left the first dealer. They gave me a loaner for a week. I had to call them for updates as they never reached out. I reached out to KIA directly and I got an escalation officer, Matt. He was helpful until 3 weeks later when he missed his second call in to me. I requested a buy back (or some form of compensation for being allowed to drive something unsafe, and being sold a lemon) and he refused. He told me that "We don't do compensation". So I asked for a buy back, and he rudely told me that if I did this it would take 8 months and that it is a "bad idea" to go this route that instead I should keep waiting. I declined, and he sent me the paperwork which I filled out. That was 15 days ago and he has not reached out to even tell me that it was received let alone any status updates. I am going to reach out NH and file for the Lemon law arbitration next, go to social media and also any news that wants to hear about it.