KeychronReviews of keychron.com

Had the nerves to ask me to pay 8 USD shipping to send me 5 replacement switches after they broke within months of use. Piss poor customer support.

I bought a Keychron K1 (87-key, Blue switches) expecting premium reliability. It was used only for typing—no spills, drops, or harsh conditions. After about a year in normal storage, many keys stopped registering or require repeated presses. The keyboard is now unusable. There was no damage or misuse. It simply degraded while not in use, which is atypical for a peripheral at this price level. This raises a basic issue: durability does not match positioning. If a flagship model fails under standard conditions, confidence in the brand’s quality control is undermined. The result is not just wasted money but uncertainty about product reliability. I would not recommend buying without factoring in this risk.

Awful customer service and sales support for such expensive products. I was extremely hopeful that I had found a new great source for high quality keyboards, but these folks don't support their products and their sale strategies leave a lot to be desired. They leave you hanging after a purchase. Do yourself a favor and look elsewhere!

I paid a very premium price and instead of using my $250 keychron q2, it collects dust as I use a $25 Amazon keyboard. Very quickly keys started not registering for first a second or two, but then for 5+ seconds. I of course ordered new switches and replaced any that had this occur. I think this helped some, but still it was so unreliable and frustrating I just gave up on it.

Absolut nicht zu empfehlen! Schlechte Qualität! Keychron Germany? Von wegen! Verkäufer sitzt in China - NICHT GERMANY! Ware kommt aus China! Lange Lieferzeiten! Bei Rückgabe wird Rückversand nach China verlangt! Das wären dann über 50% vom Warenwert! Ich empfehle, lieber woanders kaufen und nicht bei den Chinesen! Da zahle ich lieber ein paar Euro mehr und habe ordentliche Ware und ordentliche Abwicklung! Hier Kopie der Antwort vom Kundenservice! Bestellung DE69620-APT Sehr geehrter Kunde, vielen Dank für Ihre Nachricht. Könnten Sie uns bitte den Grund für Ihre Rücksendung mitteilen? Dies hilft uns, unsere Produkte zu verbessern und einen besseren Service zu bieten. Der Rückgabeprozess funktioniert wie folgt: 1. Sie senden das Paket an unser benanntes Lager zurück und teilen uns die Sendungsverfolgungsnummer mit. 2. Nach Erhalt des Pakets wird unser Lager es prüfen. Nach Bestätigung, dass alles in Ordnung ist, erhalten Sie die Rückerstattung (ausschließlich der Versandkosten für die Rücksendung). Bitte lesen Sie die Rückgaberichtlinien, bevor Sie die Tastatur zurücksenden: hxxxxxx//xxxxxx//return-policy Hier ist die Rücksendeadresse: **Rücksendeadresse:** 1F, NO.27 Yangmei Road, Bantian Street, Longgang **Firma:** Shen Zhen Shi APT Tech CO Ltd **Stadt:** Shenzhen **Bundesland:** Guangdong **Postleitzahl:** 518000 **Land:** China **Name:** Wang Nan **Telefon:** 18845599357 Bitte geben Sie den Wert des Pakets mit **40 $** an. Bitte stellen Sie sicher, dass das Produkt vollständig ist, einschließlich der Tastaturbox und des Zubehörs. * Bitte beachten Sie, dass eine Sendungsverfolgungsnummer erforderlich ist, da sonst keine Rückfragen oder Rückerstattungen bearbeitet werden können. Mit freundlichen Grüßen Best wishes Keychron Germany | Customer Support

I am referring more to a production than store itself. The keyboard I bought was Keychron V6 Max and I have started experiencing issues from day one lol. One button requires significant press force to be registered or certain angle, I've tried replacing the switch with the included one but it did not help. Never had such an issue,even cheap chinese mechanical keyboards work better lol

Two major issues: * They did not process my refund after receiving the return. Tracking showed the item was delivered to their warehouse, and three weeks passed with no refund. I only received it after I followed up myself. If I hadn’t chased them, I’m not convinced I would have been refunded at all. * They withheld sales tax on the refunded merchandise. They refunded the item price but kept the sales tax attributable to the product, even though they only claim shipping is non-refundable. They claim this is clearly disclosed in their return policy, but it is not. Even if it was disclosed, it would be illegal. You cannot retain sales tax on refunded purchases. The support responses were polite, but they simply repeated policy language instead of addressing the actual issue. I would be very cautious buying direct from Keychron if there’s any chance you may need to return something.

I used the M6 mouse for about 6 months before I noticed a loose piece inside that sometimes blocks the left mouse button. I approached the customer service in December of 2025 with this issue as they are obligated to check if there has been a manufacturing mistake and repair or refund the mouse under EU regulations. 4 Months later they still want me to send more and more videos or start the warranty process all over by asking the same questions again. Can not recommend this or any other Keychron product if this is how they handle warranty issues.