KeyBankReviews of key.com

I would not recommend using KeyBank for your financial needs. Their credit card dispute department does not have their customer's back when dealing with merchants with fraudulent business practices.

DO NOT VISIT THE Kamms Corners Branch in Cleveland Ohio! I applied for a Business credit card on 03/02/21. Being that I am current customer. I was told my app couldn't be processed because of ppp loans being higher priority. Its now 07/31/21 and still no answer. No current customer should have to go through this with any company! Merima Veljak The Relationship Manager and Elizabeth The Bank manager has dropped the ball several times on this

I went to use the atm at key bank in Pearl River today 7/12/2021 and it was very confusing. Too many buttons to pick from. After an unsuccessful try I had to go into the bank for my money. Lucky it wasn’t an emergency on a Sunday where I needed money. Very disappointed in this new atm program. Please review this confusing atm program and get something simple.

Try using their new ATM system. To get my money out of the ATM from your savings account you have to hit checking twice then saving, it's very confusing to use and I can never get it right. At M&T Bank it's simple, you just hit savings account and you get your money. Pretty soon I'm gonna open savings and checking accounts there and have all my deposits transferred to M&T Bank where their ATM is easy to use. Complaints about this to Key Bank goes on to deaf ears. Good Luck with their ATM'S.

They don't honor their promotions. Do not do business with these crooks.

Key had to MAKE UP a reason to hold (for an extended period- 14 days) my wife's large check from her retirement account. The box they "checked" was that they received info that the check presented was fraudulent. I thought they did this because of my wife's ethnicity, and when I asked the branch manager if that was the case he scoffed "It's a shame you would think of your wife like that," and then challenged me to come in and say that to him in person. After speaking to more and more escalating "customer service" people, I got to their Executive response team. She told me that the system forces tellers to choose a reason and the real reason was because of our overdrafts. The irony is, the hold of course caused more overdraft penalties, so they got to make quite a bit of money off a made up hold. I turned them into 2 government agencies and finally was able to close my accounts a month ago. Back when this happened my wife and I were having a hard time financially, and they exasperated the problem rather than help. They lied to hold our funds to punish us further for needing some retirement money to get by.

Horrible, ugly and rude people. And they cheat with my money too, thefts. Avoid this, this is not a bank but a private company! Loosers!

Opened a KeyBank Checking account with a $500.00 Promotion. The catch was you had to deposit $500 dollars within 60 days. Here I was, having all my payroll checks from a part-time job deposited within 60 days. The checks all totaled well over $500. This was on 9/22/2020..I called the bank after 90 days and they told me it could take up to 6 months to get my promo check. I called again on April the 26rh, 2021, and was told I did not qualify because I did not make ONE deposit of $500 or more.. Seriously? I had all my payroll checks deposited within 60 days. Folks, read the fine print and don't switch banks over promotions that have hidden catches to them. Shame on me but a bigger shame on them for not being an honest bank and telling me after numerous phone calls that all my money was no good for the promotion. Unscrupulous trickery. I immediately had my direct deposit switched to a bank that is more upfront and doesn't take 8 months of direct deposits before telling the customer he didn't meet the one lump deposit of $500.. I was warned by a co-worker not to get involved with Key Bank. I should have listened. Live and learn.