KerdomReviews of kerdom.com

Response from Kerdom· Mar 17, 2025

Dear Stephen, We sincerely apologize for the delay in delivering your order. This is not the experience we want for our customers, and we completely understand your frustration. We truly appreciate your patience and would love to make things right for you. Could you please reach out to our customer service team at [email protected] with your order details? We will prioritize your case and ensure you receive your product or a full refund as soon as possible. Your satisfaction means everything to us, and we truly value your feedback. Thank you for giving us the opportunity to make this right! Best regards, Kerdom Customer Support Team

Response from Kerdom· Feb 25, 2025

Hello, We sincerely apologize for the poor experience you’ve had with our service. We understand how important it is for your son to have a fully functional chair, and we are truly sorry that we have not met your expectations regarding our warranty and communication. We take warranty claims very seriously and are committed to resolving any issues. It seems there may have been a breakdown in communication, and we deeply regret that you have not received the timely response you deserve. Please provide us with your order details, and we will make this a priority to resolve immediately. We truly value your feedback and are dedicated to making things right. Your satisfaction is our priority, and we want to ensure your son has the support he needs. Thank you for your patience and understanding. Best regards, Kerdom Service Team

Response from Kerdom· Feb 25, 2025

Hello, First of all, we want to sincerely apologize for the frustration and inconvenience you have experienced with your order. We fully understand your dissatisfaction, and we are sorry that this situation has caused you so much stress. We want to assure you that we have accepted your chargeback and have made multiple attempts to refund your payment. Unfortunately, due to issues beyond our control, possibly related to the bank's system, all our refund attempts have failed. We understand how frustrating this must be, and we want to assure you that we are actively working to resolve it. Please know that we are doing everything possible to ensure you receive your refund. We understand your frustration and appreciate your patience as we navigate through this issue. We value your feedback and take it seriously, and we are committed to improving our processes to avoid situations like this in the future. If there’s anything else we can do to help or if you have further questions, please don’t hesitate to reach out. Thank you for your patience and understanding. Best regards, Kerdom Service Team

Response from Kerdom· Feb 25, 2025

Hola, Lamentamos profundamente la situación que estás viviendo y entendemos totalmente tu frustración. Queremos ofrecerte nuestras más sinceras disculpas por el retraso en la entrega de tu pedido y la confusión causada por la respuesta automática que recibiste. El mensaje que mencionas se envió por error, y nos disculpamos por la falta de comunicación clara. Sabemos lo importante que es recibir tu pedido a tiempo, y estamos comprometidos a resolver tu caso lo más rápido posible. Por favor, contáctanos directamente con los detalles de tu pedido para poder investigarlo de inmediato y ofrecerte una solución. Tu satisfacción es muy importante para nosotros, y queremos asegurarnos de que todo se resuelva de manera adecuada. Agradecemos mucho tu paciencia y comprensión. Saludos cordiales, Kerdom Service Team

Response from Kerdom· Feb 25, 2025

Hola, Lamentamos sinceramente la situación que has experimentado con tu pedido. Entendemos completamente tu frustración por no recibir una respuesta oportuna y por la falta de información sobre la entrega de tu silla. Te pedimos disculpas por los inconvenientes. Queremos aclararte que esta no es la experiencia que esperamos ofrecer a nuestros clientes. Estamos aquí para ayudarte a resolver tu caso lo antes posible. Por favor, contáctanos directamente con los detalles de tu pedido para proceder con la cancelación o brindarte una solución que se ajuste a tus necesidades. Agradecemos tu paciencia y trabajaremos para mejorar nuestros procesos. Saludos cordiales, Kerdom Service Team

Response from Kerdom· Feb 5, 2025

We apologize for the inconvenience, but we have verified that your credit card has been refunded by our finance department.

Response from Kerdom· Feb 5, 2025

I am very sorry for the bad shopping experience. As all orders were processed automatically, the warehouse may not have been able to check your email in time. If you would like a full refund, you can send your information to the after-sales department again. The chair will be sent to you free of charge. We apologize for the inconvenience.

Response from Kerdom· Feb 5, 2025

Disculpe la mala experiencia de compra. Debido a las recientes vacaciones en el almacén, es posible que alguna información no pueda responderle a tiempo, puede volver a ponerse en contacto con nosotros en la dirección de correo electrónico de posventa. Puede volver a ponerse en contacto con nosotros y le enviaremos un nuevo producto de forma gratuita. Se le compensará con 30 euros adicionales.