Kay JewelersReviews of kay.com

Bought a 600 dollar chain that broke 6 times since 12/ 22 . Promised new chain by two different people. Nope. Supposed to talk to First Lady that told me this . And was supposed to be today. Have another lady call and deny me a new chain. Solder marks are very apparent and they lied twice. They do not honor what they sell but say they will. I am embarrassed to wear it and told them so . Also told that was breaking because of pendant being on it . Was on it when I bought it. Then cause I had problems with it I got threatened with mall security. I would not recommend this place to anyone. liars. Let’s hear your response Kay. Threatening me because I don’t appreciate your lies. You wouldn’t like it if shoe was on other foot. So basically 1000 with pendant and now I have a chain with 6 bad solders. People there should be highly ashamed of themselves. I would give them a 0 but won’t let me my conscience would not let me treat people like that. Let’s hear why Kay. Why do you lie. Not once but 3 times. I can’t stand your store or any of you people. Miserable deceitful people .Let’s hear your excuses Kay employees. Just face it . You sell cheap , low quality crap.!!!!!’ You make me feel like 🤮🤮🤮🤮🤮🤮hate you all with a passion. Go pound sand ipeople. and your going to call security because I have a problem.

My mom bought an $600 opal ring for me in November 2022. She purchased the lifetime warranty on this ring. Within a few months the opal turned a hideous yellow color. I took it back to the store to have the opal replaced, and they inform me there is nothing they can do. Opals are not covered under the warranty. My mom not given a warning brochure or paper stating that this can happen to a ring purchased less than a year. I’ve simply worn the ring! Be careful with purchase from this company. They will not work with you at all!! Now I have a $600 piece of junk!!! Kay Jewelers do not seem to care about their customers.

35 days ago, I ordered a ring. it took me more than 30 days to make the decision to like or not like the color. well, I decided on a different color. but because it was 5 days outside of the return window and used a third-party service to pay for the ring, I was told there was nothing they could do to help me. I am not a rich person or live in a big house. Instead, I am a blue-collar citizen and live paycheck to paycheck, but I make it work. I thought that because it was such a huge decision, I would be able to get some help. The local store said I needed to contact the online department because the week before (day 28) I contemplated some more about the color and decided to change it up. I could not long get some help. I called and chatted and was transferred. I expressed that not every person proposes within 30 days, they basically told me that it was too bad and that I needed to eat the cost regardless. there was no return or exchange option, even if it was the exact same ring but a different color, the cost wouldn't have changed. also, I forgot to mention that within the first week of having the ring in my possession, the price dropped by over $400.

If you're going here to get anything repaired, you might want to reconsider. We went in to get the gem on my ring fixed as it had chipped. We've done this before (at a different store) with no problem. Problems started when our warranty had apparently disappeared into thin air. After looking for a few minutes, the clerk (Brittany, I think) assured us we could still get the repair done at no charge (see pic) while another asked if we wanted to get the ring replated as well. Since we were told we wouldn't be charged we said yes to both even though we were more concerned about the gem being fixed. Ring went off for repairs, easy. However a few days later we got a call from the workshop saying that they couldn't work on the ring due to no warranty being attached to it. Okay? So we called the store manager, she said she would call the service center and get back to us. Well, she never did. We had to go back into the store to ask what was going on. The whole conversation felt as though they couldn't be bothered with us, and we were just told that the store manager 'talked to service' (not from her own mouth) and they couldn't work on any part of the ring because they didn't do 'half services'. As in they can't replace the gem because they would need to do the replating and fix the prongs to do so (all of which is under our warranty they couldn't spend more than five minutes trying to help us find). Mind you, we only wanted the GEM fixed, not the replating. That was offered to us. Even though they said the gem was covered on the warranty, they refused to do repairs. We asked if they could just send the ring back with a new gem (not installed) and we got a 'eh' at best. At that point we just asked for the ring back, and said we would be contacting the next day with info on when it would come in. They've had our ring for about 2.5 weeks at this point by the way. We actually did get a call saying it would take 2-3 days to come in. Cool. Except four days went by with no call. I had to call on the fourth day to ask what was going on. The person who answered put me on hold for six minutes, saying she was going to talk to the same manger who had been 'helping' us this whole time. She cane back and said the ring was not coming until next week, days after we were told and no one called to even tell us. By this time I'm livid but, of course, it got more frustrating when we were on our way home and got a call that, go figure, the ring did come in and we could pick it up. Communication here is a joke. The cherry on top was that the same manager literally tried to sell us a new warranty for our 'fustrations' when we got there. None of this would have happened if our warranty had been found in the first place! They didn't even bother to call the previous store where we had gotten the work done before. They told us to like it wasn't even worth their time. So my ring is still broken and Kay's has lost my respect. Be wary if you shop here!

I bought a ring at Christmas. I wore it everyday. It wasn't a real expensive ring. But I still didn't expect for 3 stones to fall out before it was 3 months old. I won't shop here again. I have another ring which didn't cost as much from another vender. After 21/2 years it still has all it's stone and I wear it everyday. I'll go back to them. Kay jewelers is a rip off

2 weeks ago a purchased a wedding ring for myself I had lost mine. The person working that day was awesome great experience. I picked up my ring today different person and the rudeness the joy of picking my ring up went out the window. I felt like returning it. I spent to much money to be treated this way. I asked for a ring box and she acted like I ruined her day. Southaven, MS.

Recently my boyfriend lost his mother and inherited her belongings. He was elated to find the beautiful ring that his deceased father had worn daily and was designed and made by his mother. He decided he was gonna get it appraised and wanted to wear it because it was so special. Unfortunately it was too small, so he took it to Kays. His parents had purchased jewelry at Kay's for many years. We went to Kays off hwy 20 on January 2 and dropped it off to have it appraised and sized. When the associate looked at his father‘s ring under what appeared to be a microscope, she made a comment that all seven diamonds were impeccable, and that it was a truly amazing ring. We bought a bracelet and an Opal ring for my daughter as well. We left the ring in their possession to be sized and appraised, and they told us they would contact us as soon as it came back from the appraiser. Almost 6 weeks later, and after several attempts to reach them by phone, we went back to the store. We tell them why we’re there, and they start looking up our account. We were told they hadn't contacted us because my boyfriend's phone number was listed under another name; and they seemed generally disorganized and unprofessional. We were baffled because we have a Kays credit card, and have been there several times prior. Already frustrated....we were shocked when we were informed that a burglary had occurred, and my boyfriend's ring had been stolen on the 4th of January. We were literally in shock, and appalled that the nanager had no sympathy for a lost ring that meant so much to my boyfriend. He mentioned casually that other customers had lost pieces of jewelry in the theft worth much more than ours....as if that made our loss less traumatic! This situation became the most unprofessional experience of our lives! We were never notified about the incident. We were not given any insurance claim information. We were told the possibility of recovery was highly unlikely. The store manager showed total di sregard for the loss of a ring that had immense sentimental value to my boyfriend. Beyond that, he took no responsibility for the monetary loss. It is beyond comprehension that any business manages to stay afloat when treating customers as we were treated.

I made the mistake of ordering a gold heart-shaped mother's necklace for my mother's birthday; with mine, my brothers and my mother's names on it next to each of our gemstones. The names were supposed to be in black so that you be able to see them. I called customer service (spoke with a nice lady). I wanted the necklace to be corrected and expedited back to me at kays expense. I was told that the company will not do that and they're told not to correct online orders. Never mind that I ordered it in January for a March birthday. And I paid for each name to be added on the necklace. I'm taking it back and requesting my monies be credited back to my credit card. By me not going to get to present it to my mother on her birthday, I ordered a similar necklace from ZALES!! To Be a MAJOR JEWELRY STORE, I WAS VERY DISAPPOINTED. BUT I LEARNED MY LESSON. NEVER AGAIN!! THANKS kays¡¡¡