Average
380 reviews
KamateraHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Since 1995, Kamatera has offered fast, reliable cloud infrastructure built for enterprise-class performance. With our comprehensive suite of scalable services, you can build your cloud server, your way.With Kamatera, you’ll find:Cutting-edge hardware: Run your server from our Ice Lake Processors and NVMe SSD with 99.95% uptime.Global access: Reach the cloud from our broad global network of data centers.Flexible pricing: Only pay for what you use with our hourly or monthly pricing.24/7 support: Our tech guys are always on duty, so you get help when you need it.Unlimited Scalability: Start with a small server and scale up and out as you grow.
Kamatera (kamatera.com) has 380 customer reviews on Rated Honest, with an average rating of 3.9 out of 5.
Showing 91 reviews with 1 star · Clear filters
VlaRye
Posted
Support is very bad I did not get any refunds, and they want to charge me over 150$, i have blocked kamatera from charging me, but i wouldnt use it.
Response from Kamatera· Aug 27, 2023
Hi, would you please share your email with us so we can look into this issue? Please contact us at [email protected] for further assistance.
Pardeep
Posted
Just a headache. Kamatera customer support is terrible and honestly gave me a headache having to deal with them. If only their policies were more customer friendly and we didn’t have to use their support team, it’ll create a better customer experience. 1/5 from me and won’t be recommending this cloud provider to anyone. If you are going to pay top dollar for cloud services you deserve better support and service for your money. Look else where guys, you’ve been warned
Response from Kamatera· Sep 10, 2023
Hi Pardeep, I am sorry to read that you encountered any unpleasantness, and would love to know if there is something specific we could possibly address for you- a technical issue, or perhaps some sort of mishap that occurred? We are always interested in trying to improve our customers' experience. You can let us know by responding here or by emailing [email protected]. Thanks!
Gustav C.
Posted
They wrote off 48$ at the beginning of the month even though my total cost for month was about 8 dollars. I had been using their service for less than a month. I had created a ticket but got no response at all. Definitely, the lowlifes not worthing to have a business with.
Response from Kamatera· Sep 10, 2023
Hi Gustav, Can you let us know the ticket number so that we can have a look at it and all the details? We would love the chance to make sure everything is in order for you. You can reply here or send an email to [email protected]. Looking forward to your reply
Eduardo
Posted
As of July 10, 2023, the Kamatera NY Data Center (NY2) is offline. According to the company, a fire was detected on the premises and power to the entire building was cut by the NY Fire Department. Fact is they are not updating the clients. Or they update with mismatched and misleading information. First they spoke of a connectivity problem, then an electrical problem, then a fire and each time with a different forecast. It's been more than 10 hours and nothing has been done. They don't even answer emails. Bad service. Incalculable damage.
Response from Kamatera· Dec 5, 2023
Hi Eduardo, It sounds like you were getting updated in real time, as everything was unfolding, and as the information was released to us. We wanted to check back and make sure everything was sorted and resolved; you reviewed the incident but left us wondering about the outcome. If there is anything still unresolved, we invite you to email [email protected] and let us know. Team Kamatera
Ivan D.
Posted
We wrote off 50 dollars, although we did not use their services. First, the refund ticket was deleted without a response, and then they answered rudely that they would not return anything. Fraudsters. I advise you never do business with them.
Response from Kamatera· Dec 5, 2023
Hi Ivan, Thank you for taking the time to review us. Would you consider letting us know the ticket number of your refund request so we can look into the matter for you? If a mistake has occurred, we would be happy to correct it-- everyone who deserves a refund gets a refund. Alternatively, we invite you to email the details to [email protected] so we can get to the bottom of the matter. Team Kamatera
Redondo Beach B.
Posted
They have the most rude support I have ever seen in my whole life, period. You need to try it just for the sake of entertainment, that's how horrible it is! Sign up there and ask them for anything, then observe the response lol It's as if they did everything they could to make the customer run away, like a game they play among staff to see who loses the customer first.
Response from Kamatera· Dec 5, 2023
Hi, Thank you for taking the time to let us know-- we would not be able to grow without feedback like yours. We’re disappointed to hear about your experience, and we apologize for your frustration. Would you consider sending us a ticket number or emailing [email protected] so we can check out what happened in order to make sure that it won't be repeated? Team Kamatera
YA
Posted
They treat the the customer like an outlaw or potential threat. they have the best offering in the market and the worst customer experience. I have terminated my account 5 minutes ago. I have recieved 3 emails in 2 days using the language "suspicious activity" by me, "charging the card failed" despite still having some credit left... what the heck?
Response from Kamatera· Dec 5, 2023
Hi, Thank you for taking the time to let us know. We appreciate your kind words, and we are sorry the experience did not meet your expectations. There can be many reasons a card would fail to charge, and we only suspend accounts for failure to charge after 3 different and discrete attempts have been made and failed, with notifications to our client each time. However, when a card fails to authorize, unfortunately there is very little we can do about the matter. Would you consider letting us know the ticket number so we can get to the bottom of the matter? Alternatively, you are invited to email [email protected] with the details. Team Kamatera
Ahmed
Posted
They suspended my account for no reason. I created account and installed some legitimate applications (bluestacks and telegram) to start my projects. After a few hours, they suspended the server. I still don't know what is the reason behind that. I asked them several times but they refused to show any reason. They just said, you are violating policy!!
Response from Kamatera· Jun 4, 2023
Thank you for the review, and am sorry for the frustration you may have faced. I would be happy to look into your specific case more closely. To do so, please email me at [email protected]
