KakobuyReviews of kakobuy.com

Don’t use kakobuy as your agent please. First of all they charge a lot for shipping, and when you ask them to vacuum seal the biggest items (like a puffer jacket) to reduce shipping costs, they only vacuum seal small t-shirts an stuff which doesn’t reduce the shipping cost by anything. And then when i received my package, about half of my items were damaged or actually broken. I made pictures right away to prove my point but for some reason they can only help you when you have an unboxing video, which is stupid because why would everyone need to video their unboxing. It’s not like i expect items to be broken when delivered. Now i litterally can’t use half of my items which i payed a lot of money for and they won’t help me in any way. Trash experience, will never use kakobuy again and please be warned.

Review: I am extremely disappointed with Kakobuy's customer service and fake insurance policy. I paid full insurance for my parcel (05163003749332), but they refuse to honor it. My package has been stuck in transit for 46 days with zero tracking updates for over a month. DPD confirmed they only received an electronic label and never physically received the parcel. Despite clear proof that the package is lost, support agents (Yiyi/Yaya) keep sending the exact same automated copy-paste responses telling me to "remain patient" without giving any concrete deadline or opening a formal claim. Do not trust their insurance service. I am filing a chargeback with my bank and will only update this review once my insurance claim is paid in full.

My biggest problem with Kakobuy is not even the shipping issue itself — it is their absolutely unacceptable customer service. I have repeatedly contacted their customer service and explained the same thing over and over: I paid for a specific courier/shipping service, so either ship my parcel through the service I paid for, or, if certain sensitive items such as batteries are preventing shipment, remove those items with my permission and ship the rest through the original service. Instead, they simply decided on their own to switch my parcel to another shipping service and then demanded an additional $60 from me. What gives you the right to make decisions about my money and my parcel without my consent? This is my money. I paid for a specific service. You cannot simply choose a different, more expensive service on your own and then tell the customer to pay the difference. What makes the situation even worse is the customer support. I have asked them the same questions repeatedly, and every time I receive essentially the same copy-paste response. They do not properly address the actual questions I am asking. There is no meaningful explanation, no proper solution, and no responsible person willing to take ownership of the situation. A customer deserves basic respect and a clear explanation, especially when their money has already been taken. If your system does not allow lithium-battery items to be shipped through a particular service, then the parcel should have been checked before taking the shipping payment. You should not take the customer's money first and only afterward tell them that the selected service cannot be used and demand another $60. This is extremely poor customer service and a very frustrating experience. I strongly recommend that potential customers carefully consider Kakobuy's shipping procedures, additional charges, and customer support before trusting them with their money.

My son have ordered from this company and we paid for the shipping we paid for the tariff fees. We tracking the ship and it says that it’s in the US then it goes back to China as we communicate to whom we purchased it through they want us to pay extra fees or Tiff fees to ship back. Why would we do that if we already paid what we need to pay to get the items to us?

I’ve contacted Kakobuy customer service more than 20 times about my missing package, and I still haven’t received a single concrete answer. I keep getting vague, copy-paste responses telling me to “be patient” or that they’re “checking with the logistics provider,” but nobody can tell me where my package actually is or who has it. DHL says they have only received an electronic shipping notice and never received the parcel, while Kakobuy claims it’s with the transporter. After 20+ contacts, this level of customer support is unacceptable. I’m not asking for excuses—I’m asking for a clear answer about the location of my package and who is responsible for it

BUYER BEWARE!!! I ordered some golf clubs in June. Paid for shipping and insurance to be safe. Kakobuy messaged me and said my items were oversized and that i needed to pay more for shipping. I paid the extra (even though i paid for the rehearsal packaging). My items have still not been sent. It has been 6 weeks. Each time i email or ask the service people, they send an automated response. "you parcel was returned because it was oversize" "we have resent it" ect... repeatedly for weeks on end. No resolution, no-one you can talk to and just automated generic responses. and nothing actually happens. This site is a scam. Their system is to pay people to advertise for them (youtubers, tiktok ect...) the more you use someone's code, the more they get paid, so a lot of the media you see around the company is false. its only so they advertisers can get more commissions. be very careful...

Horrible agent there customer service is lacking and there shipping is so expensive compared to others

I used Kakobuy for a long time, but I have now finally decided to switch to a different agent. Their customer service is highly incompetent and rarely addresses questions or requests effectively. Packages are made unnecessarily heavy and bulky due to excessive plastic packaging, even though I always specifically ask for it not to be included. I am very dissatisfied and would strongly recommend that everyone choose a different agent.