JTVReviews of jtv.com

Why are the moissanite stones different now? My last ring does not look like moissanite? Some of my other pieces. The stone turned green and the other looks so cheap, like glass bot moissanite. Very disappointed and sad!

I have purchased a silver ring with a gold cross that I loved, the cross came off and was lost. I loved it so much I purchased it again and the same thing happened. They offered to repair it for $45 but the cross was lost again. They refuse to do anything about it. Terrible business. The least they could do after 2 times is replace it or STOP selling the item. No more JTV for me.

Save yourselves the time, money and aggravation and shop elsewhere. Customer service is in the toilet and rudeness knows no boundaries. They do NOT help at all, have their own scripts, and do not listen to you or your concerns. READ REVIEWS AVOID SHOPPING HERE!

Please stop saying something is SOLID GOLD when it’s 10k. It’s actually less than half solid pure gold. You are truly isolating Men from watching your program . It seems as though you only address Ladies and never gentlemen. Only Charles Winston address both ladies and Gentlemen. As the only saying goes if you don’t take care of your customer someone else will.

I have been buying from them for years. I ordered a gift 2 weeks ago and just today they cancelled my order for out of stock? That also didn’t allow me the $25 brilliant cash associated with this order. Yes an apology but not acceptable. I will not be ordering from them anymore.

I used to love JTV. Of recent, however, the quality seems poor, prices have increased and customer service has been awful. They do not honor their prices.

I ordered a 1 ct. diamond ring and when I received the ring, the diamonds were so cloudy and milky, I IMMEDIATELY requested a return. Waited end never got the return slip requested, so I contacted them again to request an RMA. I get the USPS return label, send it back, just for them to claim there was a totally different ring in the envelope, and THEN was told that my return was supposed to have been received on the 31st when the email shows they didn't send the return label until February 1st. How am I supposed to return something BEFORE the date you provided the return method to me? THEN they claim they received the wrong ring but have no proof. Meanwhile I have been stuck making payments on a ring I have returned. I am going to get my attorney involved. They sell crap and then won't let you return said crap. Closing my JTV account today and taking legal action. The attorney general needs to shut this company down for fraud and unethical business practices.

I ordered a 10k rose gold earring, ring and necklace set from JTV for 1300. It was beautiful, stamped 10k, and well made. I was happy with it until recently when I decided to get it tested at a jewelers and discovered it wasn't 10k gold. It failed two tests. I called customer service only to be told it was past the 30 day return limit. I then pushed to speak to someone else and was told to email the company for help. The second lady I spoke with sounded like she didnt believe me and said in her twenty years with JTV she had never heard of this happening. I hardly ever leave negative reviews. Typically if I don't like something about a company or establishment I just keep it to myself but I feel very taken advantage of and im writing one for JTV. I will never shop at this company again.