JPMorgan Chase & Co.Reviews of jpmorganchase.com

Please do not invest money with JP Morgan Chase.They do not care about you the customer just look on Facebook reviews.This company does not have your best interests at heart.You can believe me will not help you because it's a money hunger organization.

Buyer beware Chase Bank ATMs will steal from you. Do not trust them once you put a check in you can't get it back even if you don't agree to their ridiculous an outrageous terms.

The website for businesses is difficult to navigate. It's not at all like other banks, and often glitches.

I had a mortgage on my house with Chase. Every payment done by ACH on time. A portion of my land was taken by eminent domain and Chase hired a lawyer at my expense to "watch" the legal proceedings and billed over $6K to my balance and I had to pay it. The lawyer did not help me at all, I had to hire my own. Never another mortgage with Chase.

I have been banking with chase for 6 years. The service was good but since 2019 and more so in the 8 months the service, communication and professionalism both in branch and online are horrific. For instance, I wanted to open a business checking account. I was directed to open through the bank website. After going through many questions taking several minutes a box pops up stating business accounts can only be opened in branch. I went to a local branch and was told only certain locations have a business rep. They directed me to call each branch for a business agent. While each branch has an individual phone number all numbers dialed are funneled into a main regional automated answering. I've called 23 times since Dec 8 2021 to Jan 23 2022 the voice system says all reps are busy please call again and hangs up. So I drive to a second branch, no business rep. Drive to 4 more the fourth branch has a business agent but he's off for 3 weeks and there are no business account mgrs in the entire county in riverside ca. I call customer service and as I'd say 95% of calls are answered in Malaysia or the Philippines. I explained a the above. They are very good at apologizing but offer no resolution to anything. They advised I call each branch in another county. I explained again the individual phone numbers are connected and no option for messages. I asked what are my other options I just want to open a checking account and the big answer?...well sir i don't work at a branch. It's not my fault. I went to us bank. I not only opened a business account in 15 min but also personal checking and moved all my accounts to usbank.

Actually if it was possible I would rate them with minus 5 stars. They are a horrible institution that will close you accounts for no reason whatsoever; and then they will hold your money hostage for weeks. If you try to reach someone at the executive level, they will only talk to you once then avoid all phone calls. The customer service line has NO information or answers, and the executives and CEO, Jamie Dimon, all hide behind the shield of their customer service personnel.

Horrible service, horrible as a company.

So locking me out of my account everytime I try to pay my bill, make me HAVE TO pay in bank, which is 23 miles away from me, and then discriminate against me for not being able to keep up with a bill that's constantly being forced into a place where I cant pay it responsibly? And oh Jesus, oh Jesus, I am not a person to comment on people who make their living working as cs using CRM but you guys harass me, and when I answer you hang up? What kind of crap is this? Then you continue to market offers to me as if I can even do anything. No one i know trusts you guys, I took a chance and I regret it. Its virtually impossible to contact them or make plans to pay your bill or even set up an account, and in the end it only reflects negatively on you because we all are playing some kind of adult blame game? I've paid the bill twice over now, and im still treated second class, and im still treated as if my belief you guys won't do it again to me even after speaking to a banker, is wrong which I know now it is. Why should I have given you the benefit of the doubt twice, and still not get anywhere? The BBB should really investigate both chase and wellsfargo, this is insane I can't trust any banks. Its like the depression again. Rest assured next payment is the last, and the test of my assets are being put into a safe place where I won't give anyone that same trust. So thanks for trust issues, because I was entrusted with an agreement which I withheld and im still not getting the take from my give.