JPayReviews of jpay.com

Can't even talk to a rep. Calling for my brother as inmates forced to upgrade tablets and JPay does not have the software to support said tablet in Madison Ohio facility. He has 10 tickets in system with no solutions. Will contact feds to get some solutions They have no one to speak for them. I feel this is a federal crime as they are based in Florida

Horrible! I don’t like posting bad reviews online but wow! Jpay, plus securus, all of these apps for the incarcerated inmates are so bad! I put $20 on my loved ones account, which was like $23.50 plus the extra fee, well jpay took a transaction of $23.50 (3 times) out of my bank account!!! I called them and they can’t offer a refund even if it was their mistake! Wow cannot believe this! So disappointed, cant believe how much they take advantage of families ! No refunds! Wow

Both the website and the App are absolutely terrible. JPay seem to run repeated technology updates and each time, the web-based platform and the App get less and less user-friendly. The App rarely works, the web-based platform is highly un-reliable; frequently not allowing you to log-on and failing to load. Currently, an update has caused typed e-mails to convert to Java Script, causing e-mails to be filled with symbols etc. I have reported to JPay several times, they advise that they are looking into it, and over a week later, this has still not be corrected. The Customer Services Team, if you do manage to reach them, are apathetic and simply do not care about helping. I cannot believe that JPay are still monopolising this sector. They should move over and allow more ethical and customer-focused organisations have a go.

Jpay had feasible services... Since the pandemic they have turned into the biggest scammers... They take your money for services they don't allow... Customer service can never get you a supervisor or manager... They are some of the rudess people... Contact FCC and Consumer Affairs in your state... The more phone calls and complaints something will be done....

I don’t like when the jpay app malfunction. Calling into customer service is the worst experience every time I call in. The reps hang up on you once they hear your issue or send you back to the automated menu. I’m one hold for 30 mins and get sent back in the que because a rep doesn’t want to work.

My son is not receiving the emails I’m sending. They updated the system and screwed everything up. Is there anyone at JPay that has a clue how to run things?? Always excuses and they make billions off of us.

They treat free citizens like inmates and overstep their boundaries. I overpay for their services, and ordered a tablet from them. In typical JPAY fashion, it arrived at the facility a month later, didn't have the inmates name on it and had to be returned to JPAY. This isn't even what angered me, bc I'm used to this. When I called to check the status of the item, before speaking to a customer service agent, who was very nice, I had to press 1 to agree to JPAY's terms of service. I've never heard of a company doing this ever simply to speak to a representative, rightfully so, and I could understand if I had to agree to the terms of service before making a payment. But the fact that I had to legally give my loyalty to JPAY over the phone just to speak to someone seems like intimidation, and a way to get people to stop calling. I found the multiple prompts to go online and resolve my issue to be insulting, and I think if I call up JPAY and want to talk to them, for the money I pay them, and the fact that this is a FREE COUNTRY, I shouldn't have to listen to a 3 minute disclaimer telling me to go online to solve my inquiry and have to swear and oath of loyalty to their terms to even speak to them. We might as well have never had an American Revolution and just continued being a colonial power under England if companies like JPAY are allowed to prey off of citizens in the free world, simply bc they want to give support to the 1 out of 99 Americans who are incarcerated.

Terrible service, crazy expensive. Gotta love the monopoly the government gives them.