Joyous - Low-Dose Ketamine TreatmentReviews of joyous.team

Last day of my billing period was July 23rd so I cancelled on July 23rd. Still charged. “We also see that you requested to cancel your subscription on July 23. Your cancellation was processed and scheduled for the end of your current billing period, on August 23.” Heartless.

While they treat mental health, this is a straight up pharmaceutical company. I have been without my refill for a week now, and both their first tier and second tier customer service reps are unresponsive. This company practices blatant negligence as it allows patients to unnecessarily go without their meds

Joyous is a scam! Automated responses via text only. Canceled appointments with no reason. No responses for refund. Will take your money but will not respond.

The only part of them I even spoke to was the initial intake and them receiving payment, then a week later set my appointment, waited in a” waiting room “ for 1 1/2 hours… rescheduled, now I waited for over 2 hours! Still no one. I received a text saying 5-10 minutes wait 5 different times and still no nurse. I asked for a refund and the text responded with a bunch of maybes about a full refund. So disappointed

If you want treatment from these “e-clown” doctors just lie to them. If you are even remotely honest about any challenges you have (even years in the past) they will tell you need a “psyche” evaluation as if you are severely mentally ill. Companies like this only care about liability not what is best for the patient. My advice is just lie about everything to the corny internet doctors they employ or they’ll just deny you treatment or make you waste money, time and everything else for something as mild as low dose k.

I have been with Joyous for over a year. It has it glitches, but as long as I was getting my medication on time, I had no issues. It has gotten me off SSRIs. It is life changing. Then, the glitches on the site got out of control. I sent paperwork that was needed to them from Doctors and Psychiatrists. But every appointment I had in the last week left me stranded. Not only did they drop me, when I am trying to follow up and get another appointment, either the clinician and I had technical issues, and the last 4 or 5 confirmed meetings were suddenly cancelled due to “technical” issues. We had a good run, Joyous, but I think I’m finished with your faulty program.

This company is a scam. I went to 3 doctors appointments and they cancelled all 3 after taking off work all three times and waiting over an hour at each appointment. Then finally refunded my money which took two weeks to arrive.

Not worth it. Personally, it didnt work. So I tried to cancel. They refuse to cancel and pulled my card again. Why? Because its a 3 month bundle? If youre rental car didnt work would you keep paying for it? Logic. These people are mental.