Lisa A.
Posted
Ernest helped me update my account and…
Ernest helped me update my account and answered all my questions promptly.

Excellent
368 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Polly is a modern telehealth platform designed to make care simple, fast, and transparent. We connect patients with licensed providers for personalized treatment plans across weight management, metabolic health, and overall wellness, all from the comfort of home.Our approach is built on clarity and convenience. Pricing is straightforward and all inclusive, covering your provider consultation, prescribed medications when appropriate, and delivery, with no hidden fees or surprise costs. Every treatment plan is determined by a licensed provider based on your individual needs.Polly focuses on a seamless experience from start to finish. Our team remains responsive and available throughout your journey for ongoing support.
JoinPolly (joinpolly.com) has 368 customer reviews on Rated Honest, with an average rating of 4.9 out of 5.
Showing 348 reviews with 5 stars · Clear filters
Lisa A.
Posted
Ernest helped me update my account and answered all my questions promptly.
Carole S.
Posted
Fast and accomodating! Great customer service.
Debi K.
Posted
Customer service is great. Scripts are delivered in a timely manner. Support is always available.
April M.
Posted
I've had great customer service experiences, quick delivery & the app is easy to use
Jenn
Posted
Great customer service!
Chelle
Posted
I've been with JoinPolly (formerly JoinPiper) for more than 6 months and their Customer Service and intake process has been extremely professional and simple! Their Customer Service Team is exceptional, friendly, and the approval process is simple and the care team is very responsive in answering questions and listening. I highly recommend JoinPolly! I wish Customer Service and the customer experience process for all companies was as easy and stress-free. Thank you, JoinPolly for having an amazing clinical and Customer Service Team who are incredibly helpful, compassionate, caring, and responsive! I completely trust JoinPolly for my injections which is incredibly important. Thank you!
wendy G.
Posted
Toby was great! Prompt in responding and thorough in answering all my questions.
Tom C.
Posted
I received my shipment but my medication was missing from the package. I contacted Cheryl and she was able to get a replacement dose approved in less than 24 hours. I appreciate her professionalism and quick resolution to this issue.