customer
Posted
Resolved my defective vial issue
I had a situation of a defective B12 vial that needed to be replaced. I reached out to Belle, and they contacted the pharmacy for me to get a reship requested. I will say it took quite a while, over a week, so I missed two doses, but I know that was on the pharmacy's end, not Belle. I really appreciated their team making sure I got a replacement.
Response from Belle· Mar 24, 2026
Thank you for sharing your experience! We're glad our team was able to step in and help get your replacement taken care of. We understand how important it is to stay on schedule with your treatment, and we appreciate your patience throughout the process. If you ever need anything in the future, don't hesitate to reach out through your patient portal.



