John Hancock Life InsuranceReviews of johnhancockinsurance.com

Terrible-do not purchase insurance if you can help it. I went on the vitality program when I purchased insurance because they were offering a "free" Apple watch. Well, I'm a year into it and all the steps/activities I do during the day to get my Vitality points in are not being counted towards my free payment. So I've been getting charged for the watch when I shouldn't. Have reached out multiple times to get help from John Hancock and it's like nobody ever works there, you can't get one person on the phone to get an answer once you're a customer. SCAM-do not sign up with them!

This company is dishonest and incompetent. They will not actually pay out the loyalty cash back and will tell a wide variety of lies to try to get you off the phone if you call in to inquire. They also block premium payments to try and drop policy holders they no longer wish to cover.

Please beware of this company that preys on the elderly! My parents have been paying into their JH long term care plan since 1997. This last year, while tending to my father as he was dying, my 83 year old mother became eligible to start her long term care payments. But because during this time of stress she lost track of her account and missed 4 payments, the account was reduced so she can only recoup 20% of what she paid into it. So she paid $42,000 into the account over 21 years, and now that she is in assisted living and needs the income she has been paying for, the most she can receive back is $8400, which covers about 2 months. Please read the fine print and make sure someone is managing your account if you go with this company. But better not to take on John Hancock because if you slip up one time, you will lose.

I’ve had so many issues trying to update my payment method. Was told ppl would get back to me. One time acct was drafted when it wasn’t supposed to be. Incurred a $50 overdraft fee that was supposed to be sent to me by John Hancock. Never got it. All around bad experience.