Job NexusReviews of jobnexus.com

Response from Job Nexus· Sep 15, 2020

September 15th, 2020 Kelly, Thanks for your review. We hope you found value in the CV editing service. In regards to interest from recruiters or employers, looking at your recruiter outreach report available in your account we see that your information was sent to 41 firms and 9 reviewed your profile in detail. Since your order was completed in June it has obviously been a challenging economic situation where you are seeking employment. While we can contact recruiters for you, we obviously cannot make them hire you. A member of our customer service team will be contact by email to help and obtain additional recruiter interest. Sincerely, Job Nexus Support

Response from Job Nexus· Sep 3, 2020

September 3, 2020 Antoine, As per your correspondence with us, your order has been refunded. Wishing you well in your job search, Job Nexus Support ---------------------- September 3, 2020 Antoine, Thank you for adding the order #. Again, thank you for the specifics you included in your complaint. We have corrected the mismatch in our system with the yachting company you mentioned. Apologies. In the coming hours we are emailing you directly with a resolution to your order and also some friendly questions to help us further improve our matching. Appreciate your patience, Job Nexus Support __________________ September 2, 2020 Antoine, We are sorry you found the service to not be worthwhile. That is certainly not what we aim for. Thank you for including the specifics in your feedback. Would you mind adding your order # in the review? This way our support can review your order, reach out to you directly and help remedy the situation. Thanks in advance, Job Nexus Support

Response from Job Nexus· Aug 21, 2020

August 21, 2020 Mariam, We're sorry to hear you that you are disappointed. We have no record of you contacting our support ([email protected]) regarding this problem. We would have loved to help. Looking at the recruiter outreach report from your order back in January, more than 50 recruiters received your information and 8 of them reviewed your information and/or CV. Things are slow in hiring in architecture at this time, but please feel free to email us at [email protected] and we can take a look if there is anything else we can do to help. Best Regards, Job Nexus Support

Response from Job Nexus· Aug 17, 2020

August 17, 2020 Leandro, We have emailed you directly with an additional step (at no cost to you) that we can take to help with your job search. 2020 is proving not to be easiest year to be seeking a new job but we do want to help all that we can. Please check your email and get back to us. ____ August 17, 2020 Leandro, Thank you for the review. We recognize based on this review that you are clearly unhappy with the service. We reviewed your order, correspondence and investigated your complaints. We do not have record of you having issue with our work during your many emails with our editing staff in July. Nor do we have any record of inquiry or complaint regarding the issues that you have stated until just a few hours ago. You communicated over the course of a number of weeks with our CV editing staff and appear to have benefitted from the experience. Regarding your name. ---> Please recognize that your order was placed under a different name than "Leandro". Hence, there was confusion. Once you informed us as to which name was correct, we see that you were referred to as Leandro in all correspondence and materials. Regarding the number of recruiters. --> Your job search was executed in the country of choice (we are not stating it here to protect your privacy) which offers to reach up to 70 recruiters. The number is up to 70 because the exact of recruiters will vary based on your industry, seniority and other factors so that we match to only relevant recruiters. In your case, 40 recruiters were matched. It is true their activity has been limited (as you can see live updated in your recruiter outreach report). Such is that current state of the job market. We will also be in touch by email directly with you later today regarding some additional steps we can take to try to help you in your job search. Regards, Job Nexus Support

Response from Job Nexus· Jul 26, 2020

July 26, 2020 Botezatu, We replied in detail to your previous review concerning the same order: https://www.trustpilot.com/reviews/5f14e0303f06f208b4ef4bc8 As previously stated on July 20th, you were invited to contact us at [email protected] at the conclusion of last week (ending July 24th) if you still did not receive additional recruiter interest so we could help you further. ***We have not received any new correspondence from you.*** We are having our customer service team reach out to you on Monday, July 27th with additional help. Please lookout for an email from [email protected] Please consider that all customer service occurs via email. We do not provide customer service here on trustpilot to protect your privacy. Job Nexus Support

Response from Job Nexus· Jul 26, 2020

July 26, 2020 Sanura, Thank you for your review and including your order reference. We reviewed your order and your previous correspondence with our team. As you noted, there were indeed a few recruiters matched to your order that clearly were not appropriate. Obviously, this was not the outcome we desired nor what we aspire to. We've updated our system accordingly to update the profile of those recruiters so this does not recur. You have been issued a full refund. You should receive a separate email confirmation of the refund transaction. Job Nexus Support

Response from Job Nexus· May 26, 2020

May 26, 2020 Soumi, Based on your complaint, we investigated the issues you mentioned. 1. Responsiveness. --> Reviewing your communication record with our team. They only email we have from you is on April 23, 2020. Our team responded to your inquiry the same day. 2. Cover Letter Review. --> We are of course happy to share the cover letter with you. It is available to any customer if they request it or if they select to work with our editing team of writers and former recruiters on their cover letter then customer approval is required. When placing you order you did not select this latter option. We are emailing you your cover letter directly from [email protected] and if you wish to make any changes kindly let us know. Any further feedback or requests are welcome. Wishing you well, Job Nexus Support --------------- May 26, 2020 Soumi, Thank you for your honest feedback. We're reviewing your order to see what went wrong here and will followup both here and by email directly with you. Job Nexus Support

Response from Job Nexus· Apr 20, 2020

Amirhossein, We're sorry to hear that you found the CV Review Service to be unsatisfactory. From your email responses, we understood that you found the service valuable and enjoyable. We've reached out to you by email for more details to understand what we can do better. Job Nexus Support