Jenni KayneReviews of jennikayne.com

I bought a $100 skincare product and had concerns about the product since it smelled off, was in packaging that was 3 years old, had to no protective cap to stop the active ingredients from oxygenating, and when applied the product feels like a chemical burn. I reached out multiple times and they would not tell me if the product was expired or if it was stored properly. Update they continued to dismiss and gaslight me will never purchase again as someone who was a loyal customer … And all of my $400+ sweaters and coats have pilled cheap quality

I, too, am beyond disappointed with the quality of the cropped cashmere sweater I purchased from Jenni Kanne. Moreover, customer service was far from accommodating. For the price point of $400, I did not expect the cashmere sweater to significantly pill as it did after wearing it fewer than five times. I have several cashmere items in my closet and none have pilled. I attribute this, then, to the quality of the wool Jenni Kanne uses and note, belatedly, that although the garment is advertised as pure cashmere, the label reveals more than a third percentage is recycled cashmere. While I do not know if this is the culprit causing the sweater to pill as it does, it is simply not a quality piece. As for customer service, the salesperson was quick to say that their cashmere sweaters do pill and had at the ready a shaver that would remove the existing clusters, but that she could not offer any exchange or credit. The store obviously had others with similar experiences, given the fabric shaver the store had, and the manager’s unfriendly and unsympathetic response to any suggestion that I return the item for a credit or exchange left me feeling dissatisfied. My one star rating is generous. Caveat emptor.

I am beyond disappointed with both the quality of Jenni Kayne’s "Cotton Fisherman Sweater" and their customer service. My girlfriend purchased this for me as a Black Friday gift, and after being worn exactly twice, the sweater has completely lost its structural integrity. It has stretched out so drastically that it is now unwearable. Despite following all care instructions—keeping it carefully folded in a drawer and never hanging it—the garment has failed. When we reached out to customer service, we were told by a Senior Manager that this extreme stretching is simply "natural relaxation" and not a defect. Their suggested solution? That I should pay for professional dry cleaning to try and "shrink" a brand-new, $400 sweater back into its original shape. Jenni Kayne hides behind a rigid 30-day return policy to avoid taking responsibility for poor craftsmanship. Because this was a holiday gift, they claim it’s "too late" to help, even though the product failure only became apparent after the first few wears. If you are looking for an investment piece that lasts, look elsewhere. For this price point, you expect luxury quality and a brand that stands behind its products. Instead, I have a $400 sack of cotton that the company refuses to fix or replace. They have lost two loyal customers for life.

The fact that 87% of these reviews are 1-star tells you something. Jenni Kayne products are reputedly good quality. So you would expect that quality to run throughout the company which it does not. When you buy something internationally and it doesn't fit, they refuse to take returns and exchanges on International Orders. No reason given - just "we don't do that". Why would you ship Internationally if you can't offer customer service? The first rule of online shopping is the option toretuen and/or exchange. All very amateur in my opinion and we will buy from more reliable sellers in the future.

I’ve been a loyal customer for years, and while the products remain excellent, the customer service has become unbelievably bad. When I reached out with a reasonable issue, their passive, unhelpful response made it clear they had no interest in fixing anything. A company that treats longtime customers this poorly doesn’t deserve the loyalty it expects.

Bought the cashmere fisherman‘s hoodie, third one in the family. Didn’t look or feel like cashmere. The sweater was knit so that it hung like a wet blanket. Sleeves (size large), which fit in my previous sweaters, were at least 6 inches too long. Price, $483. Cost to return faux quality product, $12. Replaced with Quince cashmere fisherman hoodie, $119. Jenni Kayne is no longer “Jenni Kayne” but simply a cheap knock off.

I don’t really want to give them any stars. My wife should have searched reviews before purchasing. The dress she bought looked great, but was incredibly fragile and tore the first time she wore it. She had purchased the long dress during the summer, but didn’t wear it til October. When she did, two buttons tore loose just from picking up our 18 month old granddaughter while she was sitting. We took pictures that clearly showed that the buttons were incorrectly attached such that the thread didn’t go through the strip of reinforcing material. However, customer service basically said .. too bad, so sad.. for you. Don’t buy. If you do.. inspect the workmanship and materials carefully. Return it immediately if you have doubts.

I have been shopping here for years, but the quality of the products has deteriorated. I will have to find another place to buy sweaters.