Jenn-AirReviews of jennair.com

3 years ago I invested in a double wall oven from Jenn-Air (yes, *invested*). The main electronic component died, and we've been waiting 3 months for the part, repeatedly being told 'it's on back order and we can't tell you when it will be available'. Every attempt to reach anyone for actual help, or more meaningful information, has failed. I'm absolutely appalled at a 'luxury' brand that totally fails to provide any customer support.

If I could choose a zero star score, I would. We purchased Jenn Air products for our new kitchen in 2020, and already most appliances have failed, including: induction stovetop, refrigerator, freezer, microwave. It’s absolutely and utterly unbelievable how disappointed we are in our Jenn Air appliances. Do not buy them…period.

I shopped for Jenn-Air 5 years ago, Hate the refrigator, it stanless steel and rust is coming thro, had a stove top which I really loved but the 3rd year, after warranty, parts were still under warrenty and the element blew, just wanted my part for the stove, they could not replace the part, don't make the part anymore, so they could and would not replace it, so I went with a different stove top after dealing with them for 3 months. Had to recut my counter top. Have a dishwasher, oven with microwave, so far so good. I would Not ever get Jenn-Air. Every thing was put in my new home around mid.2019. I finely wanted to put in the review because of my refrigator, now rusting.

Our ovens are 10 years old with very little use. A board went bad and Jenn Air says they don't make the part any more and I have to buy a new oven. What horrible customer support. Ovens don't wear out that fast. How nasty to discontinue support and make you throw the expensive ovens in the junk pile.

I purchased a JennAir refrigerator three years ago, and unfortunately my experience has been very disappointing. Within these three years, the refrigerator has had multiple issues. Every time I contacted customer service, they apologized and sent a technician, but the solution was always to replace parts of what was supposed to be a brand-new fridge. Several different parts have been changed over time, yet the problems never fully stopped. On my last call, a manager told me that JennAir would replace the refrigerator if further issues occurred but they did not. Now, I am facing another problem: the refrigerator door is not aligned, and this alignment was done by JennAir technicians themselves. When I contacted customer service again, I spoke with a manager named Max, who said that this problem was our fault due to improper door alignment, even though the alignment and previous repairs were handled by JennAir. He also mentioned that the earlier part replacements were related to airflow issues. After three years of repeated problems, technician visits, and part replacements, I am extremely frustrated. I expected much better quality, reliability, and accountability from a premium brand like JennAir. Sadly, my experience with both the product and customer service has not met those expectations.

We purchased a JennAir wall oven and separate microwave convection oven a little over 11 years ago. The touch screen control panels on both ovens failed with the same error code on average once a year. (And that with minimal use.) Failure would occur when not in use and repair was very expensive each time when not under warranty. The last time they failed (both at the same time) replacement panels were 3 months back ordered forcing us to purchase a table top oven to get us through Thanksgiving and Christmas that year. I have kept the JennAir ovens going by turning off power at the circuit breaker and only using them a couple times a year. The rest of the time we rely on the inexpensive table top.

Based on my experience and in my opinion. Absolutely the worst set of appliances we have purchased. If that were an option, would have rated Zero stars. Advertised as high-end with a premium price tag. Bought all appliances from this brand by trusting the parent Whirlpool brand. Bad workmanship on trims, cooktop burner labels that are stenciled on and disappear with regular non-abrasive cleaning. To top it off, installation by Best Buy was an unmitigated disaster- shoddy, uncaring…never again! Microwave magnetron gave up just outside of warranty, now dishwasher is malfunctioning. Stove hood has such sharp edges that one could easily lacerate one’s head. Buyer beware!

I have purchased the high in Jenn Air ovens - $3,000 every 3 years because the control boards keep failing - never again - tired of changing out ovens.