Jeffree StarReviews of jeffreestarcosmetics.com

I ordered my daughter a mirror from Jeffery Star. I ordered this in April. Eventually I had a post office card in June to say that my item had a £15.19 customs charge. I was not happy. I had paid $30.00 for the mirror and $16.20 for postage and now need to pay more. After paying this because my daughter was upset. The best thing about this was the box. Very disappointed will not order again. Over priced RUBBISH.

First JSC order experience. Not good. Never got items. Ordered 4 items from the June 20, 2020 restock. Waited more than almost month package never came to Canada. Understood, Covid. Kept checking tracking and at one point, tracking changed from in route back to processing. Messaged CS. Got response after few days. Said allow 6 days. A week after, (mind you this is almost 2 month after) got a mesage from CS saying courrier lost my package and if I want reship or refund. I said reship. They asked me to cofirm twice. Last confirmation was July 24. Said they will reship. And i got confirmation order. Aug 4. Got a message that 2 items which in my order are not available and that i will be refunded (the 2 item i mist wanted). No asking if I want anything else or whatev ever. I told them to refund all thing. They did immediately. But overall. I just lost about CAD 20.00 due to currency exchange and got credit card interests on items I never had. Not ordering ever again.

I ordered the Cremated palate at the point of it being launched as a surprise for my daughter and whilst I understand that Covid has had an impact, she has still not received it. After paying for the product and international postage the package cannot be delivered as there is payment outstanding!! £19.00 in tax 🤬NOT HAPPY!!! 🤬 Won’t be ordering again.

First time ordering from the Jeffree star site , and will never order again . I purchased make up about 5 months ago and still waiting to receive it . I recently sent a email asking what was going on and got a email back just saying I'm getting refunded .. extremely disappointed been waiting so long just to be told I'm not getting it will not be purchasing anything from this site again .

Super disappointed. As a first time customer, I was very excited to get my first Mystery Box pre-Covid. In Canada, I had to pay duties - in the end, with $ conversion and duties, the Supreme Mystery Box ended up costing me around $400. Based on that alone, I would not order again, but what's worse, the Blue Blood palette came with FINGERPRINTS on the eyeshadows and the mirror. I then found myself in an email battle with Jeffree Star Cosmetics Customer Service. They said they could not see the fingerprints in the photo. I said I have a video of me opening the palette, but they only wanted 1 photo of the palette next to the shipping slip * my package did not contain a shipping slip - they said take a photo of the palette next to the package with your name / address on it. Such a picture is taken from further away and made it difficult to see the fingerprints I spoke of. I sent multiple emails and photos / explained the situation to multiple people. In the end, they "assured me the palette left the factory in perfect condition" and only gave me the option to return it (at my own expense). They did nothing to help me or replace it. I will never order again based on this experience. Furthermore, I had heard and read some unsavory things about Jeffree Star. I thought perhaps it was a thing of the past, but new details are arising about his shade. I no longer want to support him, if these allegations are true or not, I don't want to take a chance. There are more reputable companies - Black owned, Indigenous owned - who I would rather give my hard earned $ to...

The worst everything I ordered came broken I emailed them And they wanted to give me 3% off my next order Over priced you can find better companies

My father and I regularly send gifts to/from the UK and US... we have never had customs impose extra taxes and charges. The Conspiracy pallet incurred import tax AND a penalty fare as the sender didn’t pay the correct tax at point of sending. Jeffree Star MUST know their goods get extra taxes yet only mention a possible charge mentioned quietly several clicks away in the faq... not in a pop up box at the checkouts to warn unsuspecting customers. £65 for makeup was steep anyway, then another £20 was just rude... there’s no way it’s worth this and shall never buy anything from this company again.

I ordered some slides for my daughters 13th birthday right before Callifornia shut down. When they came a size 9 in mens were to small. So they obviously run super small as she is a 9 in womens. These slides a month to the day after her birthday. I contact customer service for an exchange. At first they wanted me to pay shipping. Then i had to take a photo of the box, packing slip, slides and shipping box with label showing all in one photo. It took forever hearing back. When i finally heard back i found out the 40 dollar slides that i have now waited 4 months for are 24 dollars so i ask for a refund due to all the issues and the sale to be told they cannot do so. I will NEVER do business with this company ever again. I was trying to fully support what my daughter supports and you have horrible service only greed.