JaredReviews of jared.com

Extremely unprofessional, I bought an online Omega watch that was modified, so it’s now worth nothing. I paid $5,500 plus tax. I called Jared, and after a long wait, they suggested To called a local Jared and what a nightmare! No mgr. Will talk to me since it was over 30! a period. I'm ready to sue them if they refuse to give my money back.

I would not give them even one star. I ordered a necklace for my wife on Jan 31st 2026. It was showing that it will be delivered around 3-5th February but still did not start the delivery yet. When I talked to the customer care chat, they keep transferring me to one person to another. They got my money for the necklace plus expedited delivery and not delivering the necklace. This is just a scam. I will recommend everyone to not buy anything from them online. I have seen bad reviews for stores also.

Worst experience. Bought 250$ earrings in 14k gold. The post dropped off of one out of nowhere soon after purchase. I asked customer service if I could get a repair or if there was a solution and they said no. No respect for their customers. Very flimsy jewelry. Do NOT invest.

I am extremely disappointed with my experience ordering a necklace from Jared online. The necklace was scheduled to arrive on December 9, but it never did. UPS tracking showed it stuck at a processing facility, I called Jared and an investigation was opened. I was told in writing that once the investigation concluded, I would be contacted to decide the next steps. That never happened. Once the investigation concluded, Jared refunded the money to my credit card without contacting me, even though I wanted a replacement, not a refund. To make matters worse, the refund could take up to 10 business days. After refusing to resolve the issue in a timely manner, I am now forced to wait even longer for a refund to process. The correct response to this situation was for Jared to issue an immediate replacement once my concern was made. This was between Jared and UPS, not me. After over a month of trying to fix this, my girlfriend is left without a Christmas gift. The lack of communication, follow-through, and accountability has been incredibly frustrating. Jared failed to deliver the item, failed to manage the resolution properly, and failed to honor their own written commitments. As a result, Jared has lost a repeat customer. I would not recommend ordering jewelry online from this company if you expect reliability or clear communication when something goes wrong.

I purchased a necklace with an infinity pendant with an opal for my daughters graduation. When it arrived it had three knots in the chain but my daughter really wanted to wear it to graduation. We never complained. Two weeks later she was wearing it and the clasp broke and she lost the pendant. I called Jared and was passed around to multiple people all telling me they couldn't do anything. I thought that because they have a name for themselves that they would stand by their product but the definitely did not. My daughter is crushed because it was something sentimental to her that she thought she would have forever. I spent less than 100$ on it, I was shocked that they were so callous. Maybe if I had spent more they might have taken it seriously but they definitely didn't care about my situation. I will never use Jared again and I recommend if you are buying something for someone you love, go elsewhere.

I had a nice thick .925 necklace 24" long in my cart waiting on my military disabilty check to hit. That day silver starts to rise. By noon the next day when my disabilty check hit the bank Jared had risen the price 400x what it was. Yes it sucks for me and its just good business since to do that. But man that was a kick in the mulit. I am a long time customer of Jared and I only missed it for 12 hours.

Do not go with the in-house financing. The group the work with is terrible and really hard to work out the concerns you may have. If you are late one minute their late change is highway robbery and in our case was more then the monthly payment.

Too bad there are no negative numbers for the initial rating. I just left the Jared store in Newport News, VA and I just have to share my experience. I was buzzed into the store and greeted warmly by an associate. I shared with her that I needed to purchase a screw on back for my earring. She informed me that their process was they take my earring in for repair, replace the post and screw back. I told her I was not interested in that. Then I asked her to measure the post for me. She brought me back a ruler to measure the length. I told her I wanted her to measure the diameter of the post. She looked confused and asked another associate to come over. She too told me of their process to which I replied, I am not interested in that as I am leaving town in two days. I asked her to measure the diameter of the post for me. She took my earring walked around the corner. Immediately came back to the counter and told me again about the process and added that the thread pattern must match. I held out my hand for my earring, thanked them. The associate in a very condescending rude manner told me to have a better day. I understand why so many reviews were about poor customer service!