Average
569 reviews
Jack's Flight ClubHonesty, pricing, process and quality scores appear once 5 customers have rated them.
We're Jack's Flight Club, your friend who sends you great Flights straight to your inbox.We're the club that won’t flood your inbox with every airline sale out there.We use our proprietary technology and our expertise (our human Flight Experts) to filter out the noise so you only see real flights that make sense, save money, and fit real travel plans ✈️
Jack's Flight Club (jacksflightclub.com) has 569 customer reviews on Rated Honest, with an average rating of 3.8 out of 5.
Showing 126 reviews with 1 star · Clear filters
AR
Posted
The price doesn't work for the service
Response from Jack's Flight Club· May 27, 2025
Hey there! Thanks for taking the time to leave your review. We were saddened to see this and would love to understand more and would appreciate any feedback that you'd like to share on what would make the service work better for you. Please feel free to share any details at [email protected].
JFCer
Posted
I want flights from Frankfort to Istanbul for example but it is just sending deals from Toronto ... I am not happy and will not renew unless the platform is improved
Response from Jack's Flight Club· May 19, 2025
Thanks for taking the time to leave your review and giving us a chance to look into this matter for you. In reviewing your account details, it was noted that Canadian airport options were entered as your departure preferences when you created your account. As offers are based on the airports chosen, this would be the reason you are only receiving Canadian deals. We have sent you an email with instructions on how to edit your flight settings but if you need assistance with anything else, please don't hesitate to get back in touch with the Member Experience team :)
David
Posted
I am extremely disappointed. The subscription page clearly showed I was on a "free account", so I had no reason to expect any charges. Despite this, I was charged £40 for a service I have never used and still do not even understand what I was supposedly paying for. When I contacted them, they refused to issue a refund. The whole experience feels misleading and unclear. I would not recommend this company to anyone. Update: in the response below the company conveniently leaves out the fact that the screenshot I showed also says "free trial" clearly on top of the current membership I have, but they refuse to acknowledge that that can be misleading and never responds to this point, no acknowledgement of it. I think it's very reasonable that one could be misled by this, as I was, and you should change your interface or issue a refund.
Response from Jack's Flight Club· Apr 30, 2025
Hey, David. Thanks so much for reaching out and giving us an opportunity to look into this matter further for you. We always want to ensure there is no instance of service failure. In checking through the account details, it was noted that you signed up with us for a 30 day, free trial on March 03rd 2025. The Terms of the trial clearly stated the sub would move to an annual membership if the trial was not cancelled prior to its end date. We also mention the renewal fee several times on the sign up and checkout pages, as we always want to be very transparent about the terms of the offer. I do see the agent that you spoke with provided you screenshots of what the sign up page looks like, indicating where the renewal fee was mentioned. There was no prior cancellation noted via your Lounge nor by email to us. We reviewed the option for you to receive a refund but sadly confirmed that this was not possible, as the request to cancel and get refunded was made outside our 14 refund timeframe. We as well asked that you provide a screenshot showing your Lounge where it stated that you were still on a free trial and the screenshot sent to us advised that the trial was completed and it showed the date that the renewal occurred, as well as the amount. We work very hard to make sure that we are clear on the service, the service terms and that we do what is right while still staying true to our policies. Though we are not able to action your request for a refund for the reasons stated above, we hope that we have been able to clarify the matter further for you. If you do need any other details, please don't hesitate to reach back out to the team!
Philip B.
Posted
Rubbish rip off . Tried to cancel my subscription and hey guess what....they took the money anyway Do not subscribe!!
Response from Jack's Flight Club· Apr 30, 2025
Hey, Philip. We are so sorry to see of this issue with your sub and requested the details to find your account but sadly, no account was found with your email address. We have contacted you directly by email requesting follow up details, so we may find your account and get to the bottom of issue. We hope to hear back from you soon and look forward to assisting you!
JFCer
Posted
can not found good price
Response from Jack's Flight Club· Apr 29, 2025
Hey there! Thanks for taking the time to leave your review and we're so sorry to see of the disappointment with the service. We had reached out to you to get some more information on exactly what types of offers you were after but sadly, we have not heard back. We hope to hear from you soon and look forward to assisting you, so you can get the most from your sub.
Dianne Y.
Posted
Terrible I looked into this company never subscribed but they’ve just taken £48 from my account tried to get off their subscription but it’s not working like last time I tried
Response from Jack's Flight Club· Apr 23, 2025
Hey, Dianne! Thanks for leaving us this message and sorry to see of any issue. In checking through your account details, it was confirmed that the query was dealt with in the advertised response time and the refund granted. Please check your email for the confirmation but if there is any other issue, please get back in touch with our Support team.
Rhys S.
Posted
Cancelled free subscription after only one week and told I did not have an account linked to my email. emailed three times to cancel yes charged £46 after free month expired, and so far no REFUND. Be very careful subscribing as they will take your money. Very unpleasant experience and am worried in a year same will happen as THEY WILL TAKE MONEY AGAIN.
Response from Jack's Flight Club· Apr 23, 2025
Hey, Rhys! We are so truly sorry to see of this matter and have launched a review. It was confirmed the delay in the refund happened as we were unable to locate your account, since it was created with a different email address. Thankfully, we were able to find your account when the alternative details were sent to us and we were able to action your refund. We hope to see you back when you're looking to travel again and are happy that we were able to resolve your query!
Mrs.Melanie D.
Posted
Dishonest robbing awful company if I could give 0 I would! I did the trial and realised it was not for me as I live in Thailand and do you could not book flights from Bangkok they still 2 months later keep trying to take money from my account! I have emptied my bank account and reported them! DO NOT TRUST THIS COMPANY!!
Response from Jack's Flight Club· Apr 17, 2025
Hey Melanie, thanks for taking the time to leave your review. We are so sorry to see of this experience and have taken a thorough look through your account, to ensure there was no service failure. Your trial sign up was noted on March 07th 2025 for a one month trial. The Terms of the trial clearly stated the sub would move to an annual membership if the trial was not cancelled prior to its end date. There was no cancellation noted via your Lounge nor by email to us. The agent that assisted you with your account also advised of this and asked that you forward the emails to us where a cancellation was requested or send us the confirmation received if the cancellation was done on your end. Sadly, we received no follow up with either of those emails, so we could further investigate. It was also confirmed that your billing had already been automatically cancelled, so there would be no further payment attempts. There was only one payment attempt and it was at the time your trial ended. In checking through your account, the airport that was chosen when you registered was Manchester. We would have had no way of knowing that you were in Thailand and not able to benefit from the service. We do as well include in the Questions and Answers section of the site the countries that we send offers from, because we always want to ensure that anyone signing up has full details before they create their account. We are happy that we were able to confirm that your billing was cancelled but if there is anything else needed regarding your account, please don't hesitate to get back in touch with the team!
