Jack's Flight ClubReviews of jacksflightclub.com

Response from Jack's Flight Club· Jun 1, 2026

Hi Christine, Thanks for your review — I’m sorry to hear this has been your experience. I’ve taken a look at your account and it seems well set up to receive Flights that are of interest to you. However if this is not correct or if you are having any issues logging into the app, website or viewing Flights emails, please feel free to reach out us at [email protected] and we can take a closer look with you. We’d love the chance to turn this around for you.

Response from Jack's Flight Club· May 22, 2026

Hey, Alice. Thanks for taking the time to reach out. We have reviewed the details of your membership to understand the particulars of your subscription and to confirm if there was any service breakdown on our end. We do see your membership started on December 06th 2024 with a trial. When you initiate any membership with us, the date of the renewal is clearly stated on the check out page and can be confirmed by logging into your Lounge at any time. Your renewal was on March 06th 2026 and you contacted us on March 27th 2026 requesting a refund. The agent advised that the request was outside the 14 day refund timeframe and a refund could not be granted from our end. This policy is clearly stated on our site and it was agreed to when you created the account with us. Your renewal date had not changed and it was the same date that you received your renewal in 2025. The policy is there not only as a guideline for us but one that allows fairness to all of our members who sign up with us. It gives a very clear parameter on the expectations and one that each member falls under, so everyone is treated impartially. We do also clearly state that unsubscribing from receiving flight emails does not cancel your membership and that this would need to be completed from your account. We disclaim this so all details are visible and understood. There are members who opt out of email offers, so they can receive app notifications or because they prefer viewing the flights in their Lounge. We are disheartened that you feel the details were not clearly broken down enough and we will definitely do a better job of making sure that information is more upfront.

Response from Jack's Flight Club· May 22, 2026

Hey there. We're so sorry to see that you had any issue cancelling your subscription. We would have loved to look into this for you but no details were provided to locate your membership and to date, our request for further details was not replied to. Please reach out directly to our Member Experience team by emailing: [email protected] and they will be happy to help with any query :)

Response from Jack's Flight Club· May 12, 2026

Hey, David. We're so sorry to see of this issue and thank you for alerting us, so we could check into it further for you. We do see that you had been in touch with our Member Experience team in early March and we asked that you reply confirming that the correct log in was being used, but sadly, had not heard back on that email thread. No worries, our team have been in touch again and we do see that you've been back in contact with them. We await the confirmation of the details requested and truly look forward to assisting you further with this matter, so we can get you accessing all your flight offers. Looking forward to hearing from you soon!

Response from Jack's Flight Club· Apr 28, 2026

Hey, Suzette. We are so sorry to see of any issue with joining the site. We have checked through your email history and note that you contacted us on February 11th 2026 advising of an issue joining. We assisted you with a password reset and also helped with setting up your airport. You gave us a Great review on the service, so we were shocked to see this review now. We received no further emails from you since February to advise that you were still having an issue. We reached out to you on April 23rd 2026 to confirm how we could assist further with your membership. Sadly, we have received no reply to date to advise us. We would love to get any other issue sorted and ask that you please reply to any of the prior support emails or reach out directly to our Member Experience team at [email protected]

Response from Jack's Flight Club· Apr 20, 2026

Hey, Mike. The Jack's Flight Club service is built to constantly scour the internet and figure out IF a flight price is any good and ONLY then rapidly alert our members that there's an unexpectedly great fare available. At that point we send out the location of how and where to buy that flight (including if necessary, the particular workarounds or hacks to get the price we've found). If you're locked into specific times/dates or routes or airlines, in those cases Jack's service might not be for you, so running a general search on Google Flights or Trip.com is good advice and a decent way to get a sense of if you have to take particular dates, what are the best value options. Jack's is built for travellers with a little flexibility who enjoy the inspiration and thrill of a new destination or when a bonkers price to somewhere they've been meaning to go drops into their inbox. We use a combination of bots, machine learning, data analysis and expert human curation to scan millions of flight routes a week. Our team of expert Navigators and travellers whittles that down to only the most worthy fares with savings well under what the public pays. Over 90% of flights get discarded as unworthy and only around 1 in 5,000 make the grade to qualify as an alert, packaged with extra inspiration and expert tips on the destination. Essentially, our experienced Navigators spend hundreds of hours a week sifting and researching so you don't have to and alert you when you should go looking on those sites so you can take advantage of lower than usual prices at the right time. We had reached out to you with tips on making the service work for you and completely respect your right not to use them. We're gutted that you've given us a 1 star for basically doing what we set out to do, so we'll try harder to improve our sign up pages and new joiner messages to make things clearer.

Response from Jack's Flight Club· Apr 10, 2026

Hey, Oliver. Thanks for getting in touch and giving us an opportunity to look into this matter further for you. We definitely always want to ensure there was no service failure and that all proper investigations were completed. We see that you contacted us on March 30th 2026 advising that there was a prior cancellation but that you were still charged. The agent reviewed your account history and updated you there was no previous cancelation noted, confirmed that we can definitely cancel the billing on our end for you and provided the date your sub would downgrade. We also asked that you provide the confirmation of the cancellation that you would have received in 2025, so we could further look into it for you. As you were outside the 14 day refund timeframe, a refund could not be offered. It was noted that your billing was on January 22nd 2026. You informed us that you received no confirmation of the cancellation completed in 2025, so one could not be provided to us. The agent further checked your account history, outside of our system and directly with the processor. A screenshot was provided to you from the processor that there was no cancellation in 2025. The screenshot indicated the cancellation done from the agent on March 31st 2026. We also provided screenshots from our system which showed the renewal reminder which was sent to you on December 25th 2025 and the cancellation confirmation from March 31st 2026. Separate screenshots from different systems which advised that cancellation was done in 2026. These are not cases of us simply stating that our systems show they were sent and when actions were completed. These are instances of proof from our system as well as the processor. We pride ourselves on our member experience and integrity and will always take accountability when needed. To say that we would not take responsibility is simply not the truth. We have many 5 star ratings which attest to our integrity but also persons who have been refunded, even in cases where they forgot about the membership. The matter has been reviewed by the Management team, as you had requested, and we sadly could not provide a refund in this instance for a charge that was completed in January and after investigation was done in our system, as well as with the processor. We completely respect your right to reach out to your bank regarding this matter and though we wish this was not the case based on the evidence provided, would never discourage you from seeking assistance with them. We appreciate your time and giving us this opportunity to further thoroughly review your case.

Response from Jack's Flight Club· Mar 30, 2026

Hi there, Thanks for your review — I’m sorry to hear this has been your experience. I’ve taken a look at your account and it seems your email notifications were turned off, which would explain why you’ve only received one newsletter. I’ve now switched these back on for you, so you should start seeing more of the Flights we share coming through. You can also manage your preferences at any time in your Members Lounge here: https://members.jacksflightclub.com If you’d like, I’d be very happy to help make sure everything is set up in a way that works best for you — feel free to reach out to us at [email protected] and we can take a closer look with you. We’d love the chance to turn this around for you.