Excellent
343 reviews
IssuetrakHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Issuetrak is a versatile B2B web-application for help desks in multiple industries. Our configurable and simple-to-use ticketing software helps organizations streamline help desk operations by tracking and managing issues, complaints, customer support requests, workflow management, IT assets, and more. Issuetrak software also comes with built-in report generation, task management and alerts to help businesses swiftly and effectively organize and handle all and any issues reported by users or employees. Issuetrak's highly customizable interface facilitates easy integration of Issuetrak in your existing system, protecting your tech spend and ensuring no issue slips through the cracks!
Issuetrak (issuetrak.com) has 343 customer reviews on Rated Honest, with an average rating of 4.5 out of 5.
Showing 215 reviews with 5 stars · Clear filters
Kelly
Posted
Issue Trak support is very helpful and informative.
Response from Issuetrak· Sep 16, 2016
Glad to hear, thank you! I believe our turnover in our Support department is extraordinarily low compared to other support operations. Some people have been here for over five years! All the best, Hank Luhring, CEO.
Hugh
Posted
We have been using IssueTrak for over 5 years. We use it for our IT support within our 300 plus employees and we also use it within one of our companies to provide issue management for a control system we market and support. IssueTrak's support team has always responded in a very timely and professional manner.
Response from Issuetrak· Sep 16, 2016
Thank you for your review! All the best, Hank Luhring, CEO.
Rob T.
Posted
Dedicated team, flexible product and customer focused. Nothing to complain about
Response from Issuetrak· Sep 16, 2016
Glad to hear things are going well. Call us or visit our Issuetrak.UserVoice.com site if you have any suggestions for improvement. All the best, Hank Luhring, CEO.
Thomas
Posted
Issuetrak has been nothing but professional in every aspect. From the Sales Engineering group to the Pro-services handling of learning the system, to the timely nature in which Support Services finds and fixes the problem. The system itself is highly configurable, and is serving our company in a wide range of duties. Looking for the next thing we can add. I highly recommend using if you are looking for a good way to manage workflow for a reasonable price.
Response from Issuetrak· Sep 16, 2016
Glad to hear things are working out well. In this day and age less and less human contact, we pride ourselves on being available to talk on the phone, meet in person, or being available any other way you'd like to communicate. When you're successful, we're successful! All the best, Hank Luhring, CEO.
Chris
Posted
Robust and Reliable ticketing and asset management solution. Easy to configure, use, and upgrade. Great knowledgebase and reporting features. Definitely one of the better ticketing systems I have used.
Response from Issuetrak· Jul 20, 2016
Thank you, we try hard. Glad things are working out well for you! Dan Luhring, CTO
ll
Posted
I use IssueTrak every day to route internal and external requests. The system allows complete customization, therefore there is a learning curve to climb at first. The support is excellent; everyone I've dealt with at IssueTrak has been knowledgeable.
Response from Issuetrak· Jul 20, 2016
We really apprecate you saying that. Supporting our customers thoroughly means a lot to us. Thank you for being a great customer! Dan Luhring, CTO
Anthony
Posted
Issuetrak has been and continues to be a valuable tool in our daily operations. Pricing is outstanding and support is even better if needed. We use Issuetrak as a helpdesk and asset management system.
Response from Issuetrak· Jul 20, 2016
Thank you!! We're proud to have a product that provides so much value to our customers. Dan Luhring, CTO
Amanda
Posted
I receive quick responses when I contact IssueTrak for any type of technical questions. They are fast to call me instead of playing any kind of email game.
Response from Issuetrak· Jul 20, 2016
Glad we've been able to help you! Thanks for your feedback. Dan Luhring, CTO
