Excellent
343 reviews
IssuetrakHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Issuetrak is a versatile B2B web-application for help desks in multiple industries. Our configurable and simple-to-use ticketing software helps organizations streamline help desk operations by tracking and managing issues, complaints, customer support requests, workflow management, IT assets, and more. Issuetrak software also comes with built-in report generation, task management and alerts to help businesses swiftly and effectively organize and handle all and any issues reported by users or employees. Issuetrak's highly customizable interface facilitates easy integration of Issuetrak in your existing system, protecting your tech spend and ensuring no issue slips through the cracks!
Issuetrak (issuetrak.com) has 343 customer reviews on Rated Honest, with an average rating of 4.5 out of 5.
Showing 215 reviews with 5 stars · Clear filters
Craig
Posted
Kim Dossey has been a great help for me understanding the IssueTrak program. I am new with my company and no one here was properly using this program but because of Kim giving me GREAT customer service I now know the direction I want to go in for the company and using IssueTrak. Thank you IssueTrak and A BIG Thank you to KIM!!!!!!
Danna
Posted
Issuetrak is a complex free ticketing system that logs and records issues submitted and resolved. its clean and professional and i recommend it to any business owner that requires customer support!
Scott O.
Posted
We have been using IssueTrak for internal ticketing now for a few years. It has worked just fine for us and any support issues that we have had to contact IssueTrak were dealt with quickly and completely to our satisfaction. We would recommend them to anyone considering this type of system for their business.
Donna
Posted
The best workflow program out there!
Vincent
Posted
IssueTrak does everything we need, very configurable and the support from IssueTrak is second to none.
John A. Curry - Document Masters, L.
Posted
You guys are all Rock Stars in my book. Keep up the great work.
Don
Posted
IssueTrak is the best all-encompassing ticketing platform I've seen yet. Though tricky to setup, the end result is worth it. Also, the tricky setup is accompanied by an excellent staff that will walk you through every step to make sure all bases are covered.
David
Posted
I received a polite call after requesting a demo and was very happily surprised by the quality of the staff. Could answer all of my questions and did so very professionally. The tool meets the needs of most problem resolution systems 100%
