Excellent
343 reviews
IssuetrakHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Issuetrak is a versatile B2B web-application for help desks in multiple industries. Our configurable and simple-to-use ticketing software helps organizations streamline help desk operations by tracking and managing issues, complaints, customer support requests, workflow management, IT assets, and more. Issuetrak software also comes with built-in report generation, task management and alerts to help businesses swiftly and effectively organize and handle all and any issues reported by users or employees. Issuetrak's highly customizable interface facilitates easy integration of Issuetrak in your existing system, protecting your tech spend and ensuring no issue slips through the cracks!
Issuetrak (issuetrak.com) has 343 customer reviews on Rated Honest, with an average rating of 4.5 out of 5.
Showing 215 reviews with 5 stars · Clear filters
Benjamin
Posted
Our company uses Issuetrak to record manufacturing problems from the floor on our 500 plus products we fabricate in house. The system is extremely versatile in that it has been manipulated to everything I personally wanted it to do.
Ryan
Posted
Tech was reliable, prompt, and knowledgeable. Troubleshooting was clear, organized, and very focused on the issue. The tech was actively exploring the issue instead of just reading a script. The tech helped us resolve our issue conclusively in quick and professional manner. There was also almost no wait time to reach someone.
Terri
Posted
Issuetrak has helped ups to streamline all of our processes in every area of our business. Nothing falls through the cracks and it helps us to keep all project info in one place. Customer service is always excellent and quick. So much support and follow through
John
Posted
The product is robust yet intuitive. The feature set covers almost anything one could need out of a tracking product and the optional modules. The ability to store existing users and be able to search for them. Also the ability to categorize the different jobs that are sent in. I like that we are able to directly communicate with customers compared to our previous desk where we simply logged our communications, whether through emails or calls.
Darren
Posted
Issuetrak gives the customer exactly what it wants with or without the bells and whistles. Support is easy to get and communicate with and the package delivered meets the needs of our Team precisely.
Jayaprakash
Posted
Good ticket to work with you !
Michael
Posted
Their support is excellent
Romy
Posted
Issue Trak is a wonderful platform. The best features are that is customizable for individual needs, the reporting is user-friendly, and the help desk is very patient and helpful EVERYTIME we call.
