Excellent
343 reviews
IssuetrakHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Issuetrak is a versatile B2B web-application for help desks in multiple industries. Our configurable and simple-to-use ticketing software helps organizations streamline help desk operations by tracking and managing issues, complaints, customer support requests, workflow management, IT assets, and more. Issuetrak software also comes with built-in report generation, task management and alerts to help businesses swiftly and effectively organize and handle all and any issues reported by users or employees. Issuetrak's highly customizable interface facilitates easy integration of Issuetrak in your existing system, protecting your tech spend and ensuring no issue slips through the cracks!
Issuetrak (issuetrak.com) has 343 customer reviews on Rated Honest, with an average rating of 4.5 out of 5.
Showing 106 reviews with 4 stars · Clear filters
Mindy
Posted
Great product, lots of ability to manipulate data. Some small things that they could change that would make it a lot easier that are more in the usabilty column which cost it a star, but otherwise very dependable and customer service has been awesome!!
Anonymous
Posted
My contacts within IssueTrak are supportive and responsive. The IssueTrak Support Team (IT Team) is available for questions and is efficient in walking me through the settings I want to have in place.
Jeff
Posted
The support team is sharp and dedicated
Brian
Posted
I love how clean the interface is and how well everything flows. There are many useful features that help us out every day. The reason I took off one star is because with our industry we have no need to have a separate Caller entered for every person we speak to. So it creates an extra unnecessary step while creating an organization and creating an issue.
Tim
Posted
IssueTrak has helped us to create a work flow and process flow within our office. We also use IssueTrak to log help desk tickets. Their support setting up the app was great and their support with issues moving forward were handled quickly and precisely.
Amanda
Posted
The customer service is excellent. Any issues we have been able to easily submit on the support site and receive immediate responses from the helpdesk. Most of the time the communication is within 5 - 10 mins of the issue submission.
K W.
Posted
Issuetrak is a great resource for a company like ours with so many moving parts. It has made updates that have made our communication between the client offices so much easier. I am still taking some time to really feel out the platform and gauge how time consuming it is to set up new departments to use the system, but so far so good.
R S.
Posted
We have used the product for years now. Very flexible and serves us well.
