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676 reviews
ionbottles.comHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Discover the future of hydration with ionBottles®, the top-rated hydrogen water bottle in the U.S. Our innovative design features a unique, patent-pending electrolytic film that infuses water with positive ions, enhancing the molecular hydrogen content. This advanced technology offers a multitude of health benefits, including powerful anti-inflammatory properties, a boost in antioxidants, and the enhancement of natural energy production through ATP in the body. Experience the difference with ionBottles® and elevate your hydration to new heights.
ionbottles.com (ionbottles.com) has 676 customer reviews on Rated Honest, with an average rating of 4.1 out of 5.
Showing 105 reviews with 1 star · Clear filters
Greg H.
Posted
First bottle took weeks to arrive. Then the glass shattered while no one was touching it sitting on counter. Took multiple emails to get response on warranty. Now it’s been weeks again and I still don’t have the replacement. Insane bad product and service so far for the price. Wouldn’t recommend to anyone.
Chris U.
Posted
Received the bottle and it worked great until I had to charge it. The bottle would not charge and to make it worse I contacted the company and they would not exchange the bottle or give me a refund even though they claim you have 45 days to do so. The company said they do not exchange defective products!!! Worse company ever.
Michael R.
Posted
I never received the bottle that I paid for. At the time of ordering they did not indicate how long shipping would take nor did they offer an expedited shipping option which I would have gladly paid for. By the time the order shipped I was no longer at the same address. I alerted customer service as soon as I could but they offered no resolution. I was very disappointed as I was excited about the product.
Response from ionbottles.com· Jan 29, 2024
Hello Michael, I noticed that your order for the IonBottles Pro Hydrogen Water Bottle was received on November 14th. The delivery was successfully completed on November 25th to the address you initially provided. Unfortunately, we are unable to dispatch a replacement product at no extra cost in situations where there's a change in the delivery location after the order has already been shipped. This policy helps us manage costs effectively. Thank you for your understanding.
Gss
Posted
Good luck if you want to return it for a refund when it breaks …they don’t answer emails quick and want pictures of it…don’t bother buying this product
Slowpitch S.
Posted
Received my order. Cost $150 and lasted for 3 uses. Sent email to customer service asking for a replacement and they wanted a video. Sent the video and never heard from them again after numerous emails. DO NOT BUY. THEY ARE A RIPOFF
Rich
Posted
Ordered as a gift for my mother for Christmas. Ordered in Dec 7. Product has still not arrived. I have asked for a refund several times, with no response to any of my communication. Do not buy from these people.
Paul M.
Posted
I purchased 3 bottles and one of them doesn't work, no bubbles and only one blue light working (not 3). I have tried to contact the company numerous times but am sent standard replies which in no way address my concerns. I'm not looking for a refund just a replacement. I like the product but the customer service is very poor.
Ry
Posted
Took over a month to receive it, only to see USPS put the source of the shipment as "alibaba". Upon looking into it, I found their exact water bottle for $10-$15 on alibaba, they just add their label to it. Horrible scam company, wish I did better research before buying. Edit - since posting this, they have tried TWICE to get my review removed, and I had to provide receipts to prove that I am a legitimate customer. Also to add, they finally “refunded” me but took $27 off my $183 purchase with no explanation, and also made me pay for the shipping back to them to get the refund, so I’m out probably $50 of my original order. DO NOT order from these guys
