ionbottles.comReviews of ionbottles.com

I received my bottle. It was in plastic but had a lot of layers of bubble wrap around it. I read the directions. Tightened top and bottom before filling my bottle. I set it on my counter. Pushed the ON button, left for less than a minute. Water was all over my counter. I tightened the bottom again. It leaked also. Very Disappointed.

This is honestly the first bad review I have ever given. I would give 0 stars if it was possible. I never received my product. I ordered ionbottle back in November 2023. After a month of waiting and never receiving the product, I tried reaching out. They did provide me with a tracking number which ended up being a dead end. I tried to call the shipping company who then told me I would have to contact ionbottle. I tried reaching out multiple times within a 3 month span with no response. I ended up disputing the charge and won the dispute case because to this day I never received the product or even a response. All around terrible company. Do not recommend.

The bottles we received look like they have been used. It was missing the membrane removable cap, the box was beaten up, our USB cords were shoved into the box and had cuts on them, and the lids were all scratched up. I have reached out to customer service to see how they will help rectify this because, for $128, I expect a much better product and not a used one. I hope to hear from their team.

My bottle arrived dented. I have emailed the company twice about exchanging it and no one will respond to me.

Couldn’t be more disappointed with this company and product. The pitcher I received looked used, was damaged, and the box it came in disheveled. I contacted customer service which is only available by email for support. They were extremely difficult to work with and wouldn’t email me back for days. I must have sent 20+ emails to them before finally getting a return label. I constantly asked for a return which should have been honored immediately, but instead I was tasked with sending a video of the product because they wouldn’t just take my word for it that their product was in poor condition. After reviewing my video and 4 or 5 follow up emails from me asking for their response, I was offered $30 off my purchase….not what I asked for and smelled of pure desperation to try to maintain a sale. After another handful of emails trying to get a response, I was ultimately given a return label. Still waiting for a refund of course and we will see how many times I will need to proactively request a refund before it is given. I would give negative stars to this company if possible for customer service. The product…who knows if it even works. Interesting concept but for all I know it could just be creating some “bubbles.” Do not buy. Thumbs down. Good riddance.

Buy an Ocemida. The ionBottles take forever to deliver, they leak like crazy, which makes the electronics stop working. I’ve had to put the bottom part in a bag of rice like 10 times. Now there’s rust water coming out of the charging port. I lost a rubber lid cover and ordered another 3 weeks ago and haven’t heard anything since. Overall bad product and bad shipping. Get one with the Gen6 technology and at least a DuPont membrane.

The light stopped working and water is leaking out of the plug. Could someone please respond to me.

I ordered the Pro version. Got the usual shipping notification. On a Saturday I got the Package Delivered email. No picture of the delivery because it switched from DHL to USPS. So they delivered it to the mailbox. I excitedly went to get it to try it out. There was a key for a mailbox bin. Opened it and NO bottle. I then found out ionBottles has NO phone. You can email or text only. I emailed and got a reply asking me to wait 3 business days in case there was a premature delivery notice. No problem After 5 days I reached out to let them know I still had no delivery, and they wouldn’t respond. I emailed again and nothing. I then went to the text option and nothing. Days later they respond telling me I need to file a police report about it. Yes. You read that right!! I need to file a police report for a stolen bottle that was NEVER seen or touched by me! Ah officer, yes as far as I know they really did ship it, I just never saw it so I need to file a report! Good grief! Like how do you even make eye contact with the officer while trying to file a report for someone else’s problem. RUN FROM THIS COMPANY and go with a different brand!