InvictaStoresReviews of invictastores.com

I have been trying to get in touch with Invicta Stores for weeks. They have NEVER responded to their support email address and their phone line says "Orders are taking longer than expected" in REPEAT when you call. They never answer but you can listen to that for 1/2 or more. They are fast as hell taking your money but will never ship the item or respond. Now I have to fight the credit care to reverse the charges BECAUSE of the AMOUNT OF TIME since purchase. I'm disgusted with this company. I'd rather deal with a business that respects their customer. Maybe a class action lawsuit against them will fix it?

Almost a month ago I ordered four watchers from Invicta, I received two of the watches, the other two never arrived, I emailed them as well as called them, to no avail, I have been given excuses by people who do not seem to know what to say. only that I will have to wait until some undisclosed time. they do not seem to be concerned with getting my purchases to me. Also I had received a watch that was far too big a week prior, I contacted Invicta who sent Me a return label, We returned the watch but Inivicta does not seem to be concerned with refunding my money. It took them seconds to take my money, but haven't refunded my money in nearly a month, also refusing to give me a time frame, or better yet, my money or purchases.

This is on the verge of fraud, They take your order and drag it out as long as possible. I am so dissasitasified with Invicta as I have ever been with a watch manufacturer. I would recommend you find a different company to buy from. You will have the lowest possible service with Invicta. I have tried to cancel my order because we are near two weeks and they haven't even shipped it, I have found so may reviews with much worse experience. This is a horrible company and has no service. You can not talk to a human to try and resolve. DO NOT MAKE MY MISTAKE, buy a different watch!

Placed an online order the first week of May. Tomorrow will already be June and no watch. Their website indicates that shipping may take 1 - 5 days, but after close to a month, all they say is that they have a backlog and are trying to ship as soon as they can. I don't believe that they even have the watch they sold me,as how long does it take to take a watch and put it in an envelope or box. Gave them the option to substitute for a similar watch, which they declined. VERY DISAPPOINTED! BUYER BEWARE!!

Ordered over 2 weeks ago. No response to 2 emails sent requesting a tracking number. Phoned 2x cannot get a human... Looks like they finally got flushed down the toilet.

Reached out twice no response. I placed an order 8 days ago... no info on how long its going to take to pack and ship. Day 8 now 3rd time emailing with no response. Hope when it gets in the mail it arrives quick. Bad communication and Horrible ship times!

I will never purchase another Invicta watch again after this experience. The watches may look nice, but the quality and customer service are absolutely terrible. We purchased an Invicta watch less than a year ago, and a piece inside the watch face literally fell off due to weak glue. The watch was never dropped, scratched, dented, or abused. It was barely even worn and stayed inside its box most of the time. This was clearly a manufacturing or assembly defect. What makes this even worse is how Invicta handles “warranty” repairs. They advertise warranties when you buy the watch, but once you actually need help, suddenly everything becomes your fault and they look for any excuse possible to avoid honoring the warranty. Instead of standing behind their product, they outsource repairs to a third-party company that appears more interested in charging customers outrageous fees than actually resolving legitimate warranty claims. The customer service experience was horrible. The repair company has one rude representative answering the phone who speaks to customers like they are inconveniencing her. Rather than helping resolve the issue, the goal seemed to be pushing us into paying almost the cost of a whole new watch for a defect that should have been covered under warranty from the beginning. Glue losing its grip over time is not customer damage. There is no telling how long that watch sat before it was sold or whether it was assembled poorly from the start. Invicta should take responsibility for defective products instead of passing customers off to rude third-party repair services and refusing to communicate directly. Invicta has beautiful-looking watches, but they are cheaply made and backed by terrible customer service. The company says one thing when selling you the product and then completely changes its story when there is a problem. After reading other customer reviews, it’s obvious this is not an isolated incident. Unless Invicta rectifies this situation, I do not recommend purchasing from this company. Save your money and buy from a brand that actually stands behind its products and respects its customers.

On 3 different occasions I ordered a watch… yes, they were different from each other. I received emails stating “order waiting to be filled”. Couple of days later i received another stating the item was out of stock. Which I get it sometimes things happen…. But what I can’t justify is seeing the same watch I ordered available with jacked up price on the very next time I receive a “monster deal” email. It’s really poor customer service and the company should hold true to the prices they advertise.