Poor
437 reviews
inthecloudsHonesty, pricing, process and quality scores appear once 5 customers have rated them.
On-demand custom vinyl records, printing and merchandise solutions for bands, brands, small businesses and anyone looking to put audio on vinyl. We do EVERYTHING in-house and can make changes to your custom products in your order right up until it ships out the door. Contact [email protected] with your order number if you need any assistance or have questions about our business.We specialize in short run lathe cut vinyl records in 5in, 7in, 10in, 12in, and 2XLP sizes. We offer multiple colors and shapes to make your vinyl record truly unique and personalized.intheclouds is part record label, part art project that was dreamed up in an unfinished basement in Central NJ.We were founded in 2011 with the goal of using outside the box ideas to create unique and collectible vinyl experiences that would thoughtfully showcase the actual music on the records we put out. In 2017 we refocused our in-house services to offer on-demand solutions. Order only what you need -when you need it - and eliminate additional inventory created and wasted when ordering manufacturer minimums.
intheclouds (intheclouds.io) has 437 customer reviews on Rated Honest, with an average rating of 2.9 out of 5.
Showing 38 reviews with 2 stars · Clear filters
Madelin M.
Posted
Not satisfied at all the vinyl sounds terrible the song were all messed up I spent 3 days doing my vinyl’s and adding the songs very carefully not to repite them, looks like they did it in a rush because I was emailing them very often. Needs to improve don’t lie about tracking numbers item shipped when it is not true ,my impression is that probably they hired teenagers to do a cheap job.
Dominic M.
Posted
for the price & quality of the items, and the cost of shipping, waiting 2 weeks whiley order sits in NJ purgatory is not good value. i cannot in good conscience reccomend intheclouds to anyone that values their own time or money.
Paul C.
Posted
1st. Every time I logged in to check the status a 100.00 expedited processing was pushed on me. 2nd. One side of my record sounds fine and the other sounds like it slows down and speds up. It's pretty disheartening.
sharty
Posted
It said estimated of 6-8 weeks for arrival, but it took them 13 weeks, and with no updates. When reaching out, they did not reply for weeks, and when they did, it was a response that provided no information or no promise of getting a real update on the order. I received my item today, and was surprised at the quality. For a 70 dollar record, you’d think it would be decent, but it was really poor quality. The sleeve is an odd cheap bendy material, the print is very blurry and low quality though I uploaded a high resolution artwork, and the record itself does not sound great. One track is barely able to be heard. I would not reccomend this company for a custom vinyl. At all!
Michael K.
Posted
It was rough. Wait was higher than estimate by two weeks. Final product was of very bad quality.
Thomas
Posted
Took 3 months rather than the 3/4 weeks advertised. Quality of sound is bad, and customer service lied when they said the package had been shipped(the label was created but the package wasn’t shipped for another 10 days). Only redeeming quality was the custom print on CD and packaging.
Mona J.
Posted
Haven’t gotten the package yet, I’m sure it’s fine which I have yet to find out. Customer service was nice, but the package taking 3 months to come in when it was supposed to be 4-6 weeks is a bit annoying. I understand falling behind on orders is frustrating, I am in no way blaming the workers, it’s just a little disappointing to order a gift for someone before valentines day and it taking way longer than anticipated. EDIT: I just got the disc, unfortunately it doesn’t have all the songs I put as mp3s, nor is it in the order I put it in. I checked to make sure the time would fit as well, but maybe I did it wrong, but unfortunately it just wasn’t as worth it to me as I hoped. Again, the service was good, I can’t necessarily blame them, but the product was not as I hoped.
Josh
Posted
Updated review (part 2) After not hearing from the company for +6 weeks, even after contacting them. I put a one star review up and they immediately sent a shipping label. It still took a couple weeks to ship, which is fine. When the product arrived, it looked and sounded great, but was somehow missing a track. This is a cool idea but I’m not sure this company is able to keep up with their demand.
