Average
524 reviews
FinHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Fin is the Customer Agent company delivering customer experiences across support, sales, and commerce. More than 30,000 companies use Fin products. Fin resolves over 2 million conversations weekly and has surpassed $400M in annual recurring revenue. Founded as Intercom in 2011, the company evolved its product, infrastructure, and team around AI-powered customer communication. Fin is a privately held software company with more than 1,400 employees across six global offices.
Fin (intercom.io) has 524 customer reviews on Rated Honest, with an average rating of 3.5 out of 5.
Showing 231 reviews with 5 stars · Clear filters
Nakiyah B.
Posted
Intercom is very user-friendly. The only feedback I have is, whenever a new chat comes in, there is a notification sound played. Sometimes, the notification sound plays even when the chat isn't in my inbox and there is no message there.
Cesar C.
Posted
this software it's amazing, I'm able to provide fast and complete support to our customers with a lot of cool tools and visualize my metrics
Kelsey V.
Posted
Updated Review: The live in-app support functionality is great for our clients. The macros and many other features are so useful in increasing the efficiency of our Customer Success team. We also heavily rely upon their help center article feature. Though Intercom's interface to correctly format your articles needs a little work to be more intuitive, I have been very happy with the product team's response to my previous review about improving the formatting when writing articles. A Product Manager reached out to me and that team has been working with me closely to improve the experience for all Intercom users. No product is perfect, but their team's willingness to improve has made a positive impression on my team and me who were once frustrated by this. Thank you Intercom for caring enough about your users and their experience to work with us to make it better for all! :)
Response from Fin· Jul 3, 2023
Hi Kelsey - thank you so much for leaving us this review. I'm delighted to hear that Intercom is helping you provide your clients with such a great in-app support experience. Thanks too for your feedback on our Articles product. You might have noticed the pace at which we're releasing new features there so I'm going to send this review directly to the team involved. They might reach out to you to dig a little more into the details. Thanks again, Kate (Intercom - Customer Advocacy)
Monica G.
Posted
Amazing improvements to the help center (articles). I'm in charge of keeping all of our articles (writing, updates, etc). Intercom has been making lots of changes to the interface recently that makes my job easier! * Note call out boxes (with COLOR) * tables (formatting, resizing columns, color) * new headers 3 and 4 * "chapters" on the right when you are reading an articles * ability to hide the author (so it's not my name/face everywhere) * more levels within collections They just keep making tiny tweaks that make a HUGE difference!
Person
Posted
Works very smoothly!
Jon A.
Posted
An Urgent request came up and Intercom escalated it very quickly and was able to assign someone to look into the issue very quickly.
Leojay G.
Posted
thank you so much!
Mahid Hasan S.
Posted
Intercome is Awesome, easy to handle customers and Professional I recommend Intercome
