Leen D.
Posted
Awesome product + Great support team
Awesome product + Great support team
Response from Fin· Oct 20, 2020
Thanks Leen! I'll make sure to pass your kind words on to our Support Team :) Kate (Intercom - Customer Engagement)

Average
524 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Fin is the Customer Agent company delivering customer experiences across support, sales, and commerce. More than 30,000 companies use Fin products. Fin resolves over 2 million conversations weekly and has surpassed $400M in annual recurring revenue. Founded as Intercom in 2011, the company evolved its product, infrastructure, and team around AI-powered customer communication. Fin is a privately held software company with more than 1,400 employees across six global offices.
Fin (intercom.io) has 524 customer reviews on Rated Honest, with an average rating of 3.5 out of 5.
Showing 231 reviews with 5 stars · Clear filters
Leen D.
Posted
Awesome product + Great support team
Response from Fin· Oct 20, 2020
Thanks Leen! I'll make sure to pass your kind words on to our Support Team :) Kate (Intercom - Customer Engagement)
Yingying C.
Posted
Such a great, user-friendly and modern platform!
Response from Fin· Sep 30, 2020
Thanks for leaving us this review Yingying :) Kate (Intercom - Customer Engagement)
Charlie P.
Posted
Great platform with great customer service
Response from Fin· Sep 23, 2020
Thanks for letting us know about your Intercom experience Charlie! I'll make sure to pass this on to the CS team, it will make their day :) Kate (Intercom - Customer Engagement)
Damilola O.
Posted
We love intercom. We would however love if we can have a Product Education Specialist to help train our team on how to get the best out of Intercom
Response from Fin· Sep 16, 2020
Thanks Damilola, I'm so happy to hear you love Intercom :) Our Product Education Team have made some incredible content for our Academy to help train your team, and if you join our new community Interconnected you'll have the chance to set up 1:1 sessions to further your Intercom knowledge :) Thanks again ! Kate (Intercom, Customer Engagement) https://academy.intercom.com/ https://forum.intercom.com/s/
Aviram Shahar L.
Posted
Great Platform, help us to manage all of our user communications in one place and getting feedback instantly.
Response from Fin· Sep 16, 2020
Hi Aviram - thanks for taking the time to leave us this review. I'm delighted to hear that Intercom is helping you with your customer communications and feedback management :) Kate (Intercom - Customer Engagement)
Jose K.
Posted
amazing product, outstanding support! if you're looking to truly build relationships with your customers and make them LOVE your company service, intercom is the best way I found to do that. Everything from customized chats, guided tours, integrations with lots of tools, easy setup and amazing customer support... and it's super, super easy to setup. What a beautiful product.
Response from Fin· Apr 21, 2020
Thank you so much for taking the time to leave us this wonderful review Jose! I'm so happy to hear that Intercom is helping you build lasting relationships with your customers, it's what we're all about :) Kate (Intercom - Customer Engagement)
Ashley S.
Posted
We <3 Intercom! Super useful for heaps of aspects of our company. Always responsive when we need help and a real team player.
Response from Fin· Apr 1, 2020
We <3 you too Ashley! Thanks so much for leaving us this review - it really brightened my day. Kate (Intercom - Customer Engagement)
Alex E.
Posted
Great, fast service and excellent product!
Response from Fin· Dec 4, 2019
Thank you so much for your review Alex 😊