iNSYNQReviews of insynq.com

Very few problems. Blacks out momentarily occasionally.

Your team got our new desktop built, moved our items to our folder and corrected our company name. We appreciate them accomplishing these things for us and believe all tickets are now completed.

I usually do not have the greatest experience with insynq support, but today one employee changed it all. Chuck helped me for about thirty minutes and in two phone calls resolve my login issue. Turns out im not the sharpest tool in the shed and had my numlock on. After looking deeply into the issue trying to find what was wrong, when Chuck and I realized it was just the numlock and it was user error he just simply laughed with me. I was so embarrassed but he allowed me to just laugh at myself. Thank you for helping me fix my issue chuck!

Insynq does a great job setting up your account. We feel like the price could be a little lower per month but who doesn't. Their technical support is as close to perfect as we have seen. Most important thing is they will put your QB and other programs (apps) all on the server. This is a difficult thing to find.

We haven't had much time to work with the system yet (installed two days ago!), but, so far, I'm very pleased with the functionality and Ryan's intention to make it easy for us. I have confidence that customer support will be there whenever we need it.

As the owner of a small CPA firm with employees who telecommute, I grew weary of frequently troubleshooting computer problems for employees and having all around productivity and efficiency impeded as a result. We began to look for a cloud-based desktop solution that would host Quickbooks. We considered a number of companies and ultimately decided on a 14-day trial with InSynq. Our sales rep, Erick Packer, was patient, thorough, and available throughout the process. Since going live and fully integrating our network into the platform, InSynq has been service-focused and generally accommodating. However, technical support is hit or miss in terms of varying degrees of competence between agents and in response time. Perhaps the most important key in considering a virtual desktop solution is to manage your expectations. Control shifts from your office to the service provider's. The downside here is that it inhibits flexibility in terms of applications and modifications. The upside is that the host protects us from ourselves by keeping the server clean and maintenance-free. If you need a robust array of applications, InSynq is probably not the ideal solution. However, if you basically need the MS Office suite and one or two other primary applications, their product is a huge win. Having a dedicated server was an important feature that is standard with InSynq (and not all similar providers). File sharing is also seamless.

We are very pleased with the customer service and the technical support. They make it very easy for us.

some difficulty getting replies from the help crew but once they do get back to me they are awesome