Great
390 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Instant Car Fix is a privately held company based in the DMV area. The company provides mobile car repair and maintenance services to car owners at their location (home or office or any other location of choice). The company currently operates in DC, MD and VA and is rapidly expanding to other cities too.We realized that most auto repair shops and dealerships try to upsell their services and recommend services which are not needed. Most of the times, a simple car service trip turns into an estimate worth thousands of dollars. The cheap upsell tactics consistently instills fear into customer’s mind and most people do not like walking into an auto repair shop.A recent survey by AAA shows some staggering statistics.Two out of three auto drivers do not trust auto repair shops.An incredible 76 percent of those surveyed by AAA said they were recommended to buy unnecessary services.73 percent said they were overcharged, and63 percent said they had negative past experiences.Nearly half (49 percent) said that they were concerned that work won’t be done correctly.Instant Car Fix was created to solve this problem. Our goal is to provide honest quotes with quality service at the convenience of your doorsteps. We made a company you can trust, that never upsells, and believes customers should decide what services they need for their car. Our certified mechanics have years of experience working at dealerships and repair shops.Best part – we come to you! We repair cars at location of your choice so that you don’t have to walk into an auto repair shop ever again.At Instant Car Fix, we MAKE LIFE SIMPLE!
Instant Car Fix (instantcarfix.com) has 390 customer reviews on Rated Honest, with an average rating of 4.3 out of 5.
Showing 64 reviews with 1 star · Clear filters
Shirley R.
Posted
This company is a scam! After spending hours trying to open my trunk to replace a brake light, the mechanic said he could not do it and left.He also got grease all over the seats. They told me the bill would be 296 dollars.
Nicole C.
Posted
The mechanic never showed up, which really left us in a bind. We made the mistake of relying on this company to fix our car the day before an important medical appointment, which was obviously a huge mistake. Also, please be mindful of their policies if you do book an appointment.
KM
Posted
Their mechanic, Aidan McAuliffe of Valley Mobile Tire and Auto, told me he could get the part cheaper and would "adjust the invoice" when he got there. I sent him $212 for the part and not only did he not show up but promised to send the money back, over and over and over again, that was almost a month ago. Liars, all o f them. Stay away from them, but mostly stay away from scammer Aidan McAuliffe. I am a hard-working teacher and can't afford to "give" money to anyone!!!!
David W.
Posted
I ordered expedited service a guy shows up at 6:00 p.m. says they've given him an alternator instead of a starter. And then says he can't find a starter anywhere for my vehicle. Next day I look for myself and find the starter at the other end of the block at advance Auto parts. O'Reilly's has it in stock also. Buy my own starter and reschedule. No show reschedule for next day again no show. They want me to cancel so they can charge me a cancellation fee. No dice you canceled by not providing the service within the time agreed upon. Still waiting for my money to be refunded.
Eric H.
Posted
I was charged for labor and billed for parts that were never used on my vehicle. Nearly 2 months later, despite multiple emails and conversations with customer service representatives who acknowledge that I am owed a refund for the unused parts totaling $149, I have still not received the refund. The lack of follow-through and failure to resolve this issue reflects poor customer service and raises significant concerns about the company’s business ethics and practices.
Charles C.
Posted
I booked this to change a battery in my daughters car, order (ICF-276421912) to be installed as I was out of town and couldn't help put it in for her. We selected the Gold battery installed for 359 and I was able to buy one from Autozone for 250. I figured $100 for install was fair. The day of the appointment my daughter got a call saying the battery THEY had wasn't strong enough to start the car? How? You got the year, make and model of the car in advance! They told my daughter they needed an additional $100 before they can come out. I called the number and spoke to the sales rep. He said that it's because the car needs more power and the gold won't cut it. I asked him, why it was listed on your website? THIS IS A BAIT AND SWITCH! He tried to tell me it's because of the car. Which is complete bull... You had the car information before we paid! Now if I cancel I will be charged with a late cancelation (within 24 hrs). THIS COMPANY DOES BAIT AND SWITCH!
David P.
Posted
Never showed up for scheduled appointment. I never got a call or correspondence from the company. Stay away!
Dave
Posted
Stay away from these absolute scammers. I booked a one hour diagnostic appointment, they called up 2 hours after arrival time to ask to quote for more hours in case the job took longer. Promised that quote would be adjusted depending on time spent. Mechanic was there for an hour and didn't diagnose my car properly. They charged the full 8 hours and an urgent fee. I spent weeks chasing up a refund to end the end be told, by a so called manager named "Isaac Berry" that I won't be getting a refund due to me accepting the charges, which is BS. They took $1844 more than they should have. Currently seeking legal advice.
